Compare Call Center Software

Smb?s Vote for Hosted Telephony

Smb’s Vote for Hosted Telephony

Free Online Articles Directory

Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers

Publish Article

0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login

Login via

Register
Hello
My Home
Sign Out

Email

Password


Remember me?
Lost Password?

Home Page > Technology > VoIP > Smb’s Vote for Hosted Telephony

Smb’s Vote for Hosted Telephony

Edit Article |

Posted: Jun 25, 2007 |Comments: 0

|

Share

]]>

Ask a question

Ask our experts your VoIP related questions here…200 Characters left

Syndicate this Article

Copy to clipboard

Smb’s Vote for Hosted Telephony

By: Jennifer Hanna Gross

About the Author

Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By Jennifer Gross????

Freedom TeleWork
www.freedomtelework.com

(ArticlesBase SC #170271)

Article Source: http://www.articlesbase.com/ – Smb’s Vote for Hosted Telephony

Predictive Dialing, Hosted Call Centers, and VOIP communications are hot buttons to SMB’s.

According to a new study by Access Market International (AMI),

http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20070425005049&newsLang=en

the small and medium size business (SMB) crowd wants hosted call center solutions delivered up as easily as possible without their organizations having to be hands on with technology. The mantra of this business segment is “Leave me alone, deploy the technology, save me money, provide efficiencies, and YOU make it happen”

The study was a surprise to analysts in showing that the market size for SMB’s adopting the hosted call center model will reach an estimated 6 million dollars this year. The growth in this industry segment is amazing because not that long ago in 2005 it was reported that this industry niche had generated 5 million in sales annually. There just aren’t that many industries which such stunning growth as reflected by the study. It is anticipated that with the current trend line that this industry segment will post a cumulative growth rate of 56.9% between 2005 and 2010. Even more surprising is that the growth in this segment is particularly robust in organizations with less than one hundred employees. This market segment per the study will grow during this same period at a rate of 69%, a remarkable statistic.

Steven Gross, President of Hosted call center Freedom TeleWork is not surprised. “We have been saying for years that this is the sweet spot for SMB’s. This industry segment is particularly sensitive to creating efficiencies within their organizations to survive against bigger players in the market. So whenever there is an opportunity to cut costs, increase efficiencies, provide better customer service and increase sales, SMB’s by their nature must run in this direction.”

The hosted call center model abounds with deals for the SMB’s. Inbound phone numbers for as little as a month, calls for pennies per minute, deep discount international rates, the ability to avoid traditional brick and mortar call center costs of .85 a minute. And, the technology brings amazing productivity enhancements to SMB’s. Predictive dialing alone can increase efficiency in calling consumers by up to 300%.;

The good news for hosted call center providers keeps on getting better. The study shows that investment by SMB’s in hosted solutions will continue to increase every year and by 2010 hit a whopping .56 billion dollars. At the same time, the number of seats which will deployed in this sector will grow from 394,000 last year to 3,000,000 by 2010, a stunning growth rate.

Another key reason SMB’s want the hosted model is that few of them have the technical resources or the inclination to learn all the ins and outs of telephony. “With a hosted solution, your hand is held and everything is made easy in the deployment and on a company’s pocketbook.” said Gross.

Retrieved from “http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html”

(ArticlesBase SC #170271)

Jennifer Hanna Gross –
About the Author:

Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By Jennifer Gross????

Freedom TeleWork
www.freedomtelework.com

]]>

Rate this Article

1
2
3
4
5

vote(s)
0 vote(s)

Feedback
RSS
Print
Email
Re-Publish

Source:  http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html

Article Tags:
predictive dialing, hosted call centers, voip

Related Articles

Latest VoIP Articles
More from Jennifer Hanna Gross

Hosted Call Center Solutions

All the call center equipment that was installed in call centers is being replaced by agent desktops and internet cables. In essence the definition of call center equipment has been cut down to agent pcs and internet access. This shift in the nature of call center equipment came with shift in call center technology because of newly and disruptive hosted call center solutions available today in the market.

By:
saurabh saxenal

Technology>
VoIPl
Dec 24, 2008

Predictive Dialing, Dialing for Dollars

Call Centers didn’t have much variation or flexibility up until recently, they were brick and mortar facilities with aged, clunky technology and typically weren’t any more savvy than a home office telephone setup – just a multiple of them. With the onset of VOIP technology, companies have expanded options in establishing their contact center.

By:
giovanni castrol

Business>
Customer Servicel
Mar 27, 2007

Call Center Efficiency

Call Center Efficiency – Predictive Dialing; traditional calling vs. the hosted calling world to the test.

By:
Jennifer Hanna Grossl

Technology>
VoIPl
Jun 25, 2007

Efficiency is the Key to Survival in Call Center

Also hosted call center solution allows the voip call centers to save on capex cost and ensure they can hire skilled agents anywhere in the world. Obelyx solution helps your voip call center gain all these objectives at low cost.

By:
saurabh saxenal

Technology>
VoIPl
Feb 12, 2009

Predictive Dialers Vs. Hosted Dialers

Definition: The predictive dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered.

By:
Raymond Bartreaul

Business>
Business Opportunitiesl
Aug 08, 2008
lViews: 638
lComments: 2

A Brief Note On The Amazing Call Center Software

Call center management software can help an offshore outsourcing service provider to become more efficient and performance oriented. With its use, the entrepreneur do not have to spend extra money in buying high end IT equipments as they are capable of doing all the things on its own. This article is meant to offer a brief overview of the various call center software.

By:
jems hugl

Business>
Small Businessl
Jan 29, 2010

Heading: Predictive Dialers Bring Productivity And Profit

Constantly upgrading the technology as per the ever-changing market place is not only the need of the hour, but also the secret to reap maximum profits. Companies who have switched over innovative call center software and products like predictive dialers, auto dialers, interactive voice response (IVRs) among others.

By:
saurabh saxenal

Business>
Customer Servicel
Mar 08, 2009

Virtual PBX | Business Phone System for Small and Growing Enterprises

Virtual PBX uses Voice over Internet Protocol to transfer calls. At the transmitting side codec are used to convert analog audio into digital data packets which is then transmitted over the high speed internet. At the receiving side these digital data packets are again converted back into audio speech signals.

By:
Adom Brownl

Technology>
VoIPl
Nov 10, 2010

Be one step ahead with VoIP Switch

Itel mobile dialer is back again with their new software called integrated Codec convertor. Itel billing is designed for the user’s convenience which allows them to be at ease while making calls through Mobile VoIP switch.

By:
exlinteractivel

Technology>
VoIPl
Nov 10, 2010

Air Flow Meter

Have you ever come across something called an Air Flow Meter (which are also commonly abbreviated AFM), but don’t quite know what they are, what they do, how they function or, why not. You don’t even know what one such device looks like? Well you are about to find out in no time.

By:
mikes perkl

Technology>
VoIPl
Nov 10, 2010

Choosing an Internet Phone Service Provider

Using an Internet phone provider is a great way to improve your budget-for home or your office. But with so many different ones to choose from, it is necessary to ask a few questions before signing on the dotted line. These questions will help you make the best choice for your calling needs.

By:
Janet Slagelll

Technology>
VoIPl
Nov 09, 2010

How to Stop Packet Loss and Latency on Your Internet Connection from Killing VoIP

Most people have access to broadband Internet at home and at work. Broadband speeds continue to improve as well giving ample bandwidth for applications using Virtual Private Networks (VPNs), Voice over Internet Protocol (VoIP) and Video. However, many Internet connections will not support these applications as their quality is not sufficient. Insufficient quality means they are experiencing packet loss and latency in transmitting packets. Here is a free tool to help you find the problem.

By:
James Waldropl

Technology>
VoIPl
Nov 09, 2010

VoIP Phone Systems at an Affordable Price

VoIP phone systems include high-tech call handling features such as call conferencing, auto attendant, find-me/follow-me call forwarding, voicemail and so on.

By:
John Kinskeyl

Technology>
VoIPl
Nov 09, 2010

Small Office Phone Systems with Innovative Call Management Features

Small office phone systems come with innovative call management features such as auto attendant, voice to email, fax to email, call conferencing, caller-ID and more.

By:
John Kinskeyl

Technology>
VoIPl
Nov 09, 2010

Small Business Telephone Systems for Effective Communication

Small business telephone systems come with high-tech call handling features including, music on hold, voicemail, fax to email, voice to email and more.

By:
John Kinskeyl

Technology>
VoIPl
Nov 09, 2010

Voice Broadcasting: a Powerful Tool, But Dangerous in the Hands of Fools

Voice Broadcasting can be such a great technology for so many applications.

By:
Jennifer Hanna Grossl

Technology>
VoIPl
Aug 06, 2007
lViews: 784
lComments: 1

Call Center Efficiency

Call Center Efficiency – Predictive Dialing; traditional calling vs. the hosted calling world to the test.

By:
Jennifer Hanna Grossl

Technology>
VoIPl
Jun 25, 2007

Smb’s Vote for Hosted Telephony

Predictive Dialing, Hosted Call Centers, and VOIP communications are hot buttons to SMB’s.

By:
Jennifer Hanna Grossl

Technology>
VoIPl
Jun 25, 2007

Add new Comment

Your Name: *

Your Email:

Comment Body: *

 

Verification code:*

* Required fields

Submit

Your Articles Here
It’s Free and easy

Sign Up Today

Author Navigation

My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder

My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box

Jennifer Hanna Gross has 3 articles online

Contact Author

Subscribe to RSS

Print article

Send to friend

Re-Publish article

Articles Categories
All Categories

Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Judaism
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing

Technology

Cable and Satellite TV
Cell Phones
Communication
Electronics
Gadgets and Gizmos
GPS
Satellite Radio
Video Conferencing
VoIP

]]>

Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog

Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map

Webmasters
RSS Builder
RSS
Link to Us

Business Info
Advertising

Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.

More Hosted Call Center Articles

No comments