Archive for November, 2010
TouchStar Recognized Once More for Technology Excellence
TouchStar Recognized Once More for Technology Excellence
Denver, Colorado — February 7, 2008
TouchStar, a rapidly growing call center technology provider, has been awarded with the 2008 Collection Technology Excellence award. The award, presented by Collection Technology magazine (http://www.royalmedia.com), was based on individuals and companies within the call center industry who have gone above and beyond to further collection technology and its associated community.
Steve Bederman, CEO of TouchStar, said: “It is an honor to be recognized again for our contributions in the collections industry. We earned this award for excellence because we are focused on providing world class products and services. Our core value of “honoring our clients’ trust in choosing us” drives our continuous improvement.”
He added: “We are the number one collections communications system and we offer unique value compared to our competition. We are very excited about our new 2008 collections technology products that are going to drive even more productivity for our collections clients.”
Presented by Collection Technology magazine, the industry’s foremost information resource, and the Collection Technology Summit, winners of Collection Technology Excellence Awards were chosen based on nominations by industry executives and with careful consideration by the senior editorial staff of Collection Technology and the Collection Technology Summit Board of Advisors. TouchStar was presented with the Collections Technology Excellence award at the Collection Technology Summit on January 29th, in San Juan, Puerto Rico.
This award is the fourth award that TouchStar has recently received for its technology. The company has also been recognized by Collection Advisor magazine (http://www.collectionadvisor.com), Customer Inter@ction Solutions magazine (http://www.cismag.com), and INTERNET TELEPHONY magazine (http://www.tmcnet.com/voip), for outstanding quality and innovation in its call center and unified communications technology.
TouchStar’s COO, Rick Morris credits industry-leading products and exceptional customer service to the recent award recognition. “Throughout our growth, we’ve listened to the needs of our customers and not only delivered breakthrough solutions for the collections industry, but also followed up with great service and support.”
About TouchStar:
TouchStar is a rapidly growing developer of world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and offices in New York, Phoenix, Davenport, Mumbai, Manila, Manchester, and Mexico City. TouchStar’s fully integrated products include: unified communications, inbound and outbound call center software, PSTN and VoIP telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, monitoring, quality analysis, advanced ACD & IVR, reporting, compliance management, and an IP PBX phone system. For more information, please call +1.303.338.0678, or visit http://www.touchstar.com.
Contact:
Brian Smits
Global Director of Marketing
TouchStar
303.338.0678 x 204
http://www.touchstar.com
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TouchStar Announces Volunteer Program for Employees to Give Back to Their Communities
TouchStar Announces Volunteer Program for Employees to Give Back to Their Communities
Denver, Colorado — August 11, 2007
TouchStar today announces the launch of its new volunteer program for its 200 global employees.
The TouchStar Community Spirit Program (CSP) is a list of volunteer events that is distributed to TouchStar employees, and participation is encouraged by TouchStar managers and the executive team.
Volunteer activities include events during the work week, as well as after standard working hours. CSP will strive to support a wide range of causes and organizations. TouchStar encourages any non-profit organizations to contact them with their requests for volunteer support.
Since the internal launch on August 7, 2007, TouchStar employees have expressed overwhelming interest and enthusiasm for the Community Spirit Program. Participation requests exceeded the allotted spaces available for the first endorsed activity, so an addition to the program was added.
TouchStar will participate in its first volunteer program on Saturday, September 15. A team of TouchStar volunteers will serve lunch in the Soup Kitchen at the Denver Rescue Mission’s Lawrence Street Facility. The Denver Rescue Mission (http://www.denverrescuemission.org) provides shelter, food, clothing, and free medical care to needy Denver residents.
Steve Bederman, CEO of TouchStar, commented: “It is heartwarming to have employees that are willing to take time out of their busy lives to give back to the community. We continually build our strong internal core value of caring, and now it is time to extend that caring by giving back to our community.”
Additional 2007 activities that are already planned include a Habitat for Humanity home building project and a holiday toy drive benefit for Children’s Hospital.
About TouchStar:
TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, New York; Davenport, Iowa; Mumbai, India; Manila, Philippines and Manchester, England.
Contact:
Christina Whitfield
TouchStar
3025 South Parker Road, Suite 925
Aurora, Colorado 80014
303.338.0678
http://www.touchstar.com
###
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Telemanager – Inbound – Klant – Wat ziet een klant
Deze video laat zien hoe een klant van een inbound call center zijin gegegistreerde call ziet. 1. Hoe verwerkt een agent een call. 2. de email notificatie. 3 inloggen. 4 het verder opvolgen van de call.
Kladeo Technologies in Kinfra, Kakkanchery, Chelembra is a professionally run software production company. They have an outbound/inbound call center also. Software development, Testing, Technical support, BPO services, staff augmentation services etc. are their main activities. Babu Appat is one of the chief trainers of Kladeo. This is an excerpt from a recently held training programme on EFFECTIVE COMMUNICATION
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AT&T Lance Zingale
AT&T’s Lance R. Zingale in a 1989 marketing promotion. Today, Lance (Lawrence) Zingale is the Executive Vice President and Chief Operating Officer of StarTek, Inc., a leading global provider of outsourced process management services, including provisioning management for complex telecommunication systems, high-end inbound call center technical support and a comprehensive offering of supply chain management services. Fortune Magazine listed StarTek as one of the 100 Fastest-Growing Companies, and Business Week recognized it as one of 100 Best Small companies. Prior to StarTek, Zingale was President of Stonehenge Telecom, a subsidiary of a Dutch firm, with its US headquarters in Florida, which focuses on building Internet protocol networks around the globe. He was also President and CEO of EIM Group, a specialty marketing company, and was Vice President of Specialized Markets and Marketing Vice President of Global Services Markets at AT&T. Zingale graduated from Allegheny College in 1977 with a BA in economics/political science, and he earned his MBA in Marketing from Lehigh University in Pennsylvania.
No commentsContact Center Solutions Calling List Video Vmukti
VMukti.com Call Center Software, contact center solutions and Calling List widget Video. For more info : www.vmukti.com contact@vmukti.com
No commentsAdvantages of Data Center for Server Colocation
Advantages of Data Center for Server Colocation
Advantages of Data Center for Server Colocation
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Home Page > Internet > Web Hosting > Advantages of Data Center for Server Colocation
Advantages of Data Center for Server Colocation
Posted: Jul 26, 2010 |Comments: 0
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Advantages of Data Center for Server Colocation
By: Neelesh C
About the Author
This article written on Colocation Hosting that are largely available today in India. For More Information, please view Data Centers India
(ArticlesBase SC #2903971)
Article Source: http://www.articlesbase.com/ – Advantages of Data Center for Server Colocation
A business entrepreneur who wants a robust server for the large web presence on the Internet but would like to get affordable and effective services. In this situation colocation services are the best choice for them. But while choosing this type of service make sure choose it Geo location wise which almost near around your town or state because whenever you need to visit service provider it is easy to travel which also saves your money.
For this kind of hosting data centers services are highly recommended. Data center service provider gives you top level facilities with fully managed hosting solution where highly professional and experienced technical expertise will maintain your web servers performance.
However, following points will clear the picture. These are essential things which you need to consider while choosing managed colocation services.
First thing you need to consider is a technical support. In managed colocation the technical support play the important role. Here, technical expertise monitor server performance and make secure the server always works well. Usually, in this service user co-locate its servers for rental basis to web hosting provider. In this service the provider has the responsibility to do all the upgrades needed from time to time. Even they have the preconfigured specifications needed in the applications in which the client can use easily, also do essential backups. A well equipped hosting provider can always give you the best on-site support which you need in regarding to solve technical difficulties. This kind of features in hosting field provides the great assistance to user for improving his online business performance.
Maintenance support is another thing that is essential in managed collocation hosting like if your web server machine requires any latest hardware equipment you can directly purchase it from service provider. Since your web server is placed in data center, you can be sure of the perfect condition of your server. All the trouble shooting will has done by managed colocation hosting provider. You would not be worried anymore of managing your servers own expertise in data center will takes care all those essential things.
Another issue is security features your machine will be securely stored in the rack spaces or cabinets provided in data center. Only authorized person have the access to the data center. Even surveillance cameras are also located within the area. You will have the guarantee that your server machine is safe and protected from any improper incident. Data service provider have the around the clock control over server. The data center infrastructures are specially designed for protecting natural disaster conditions. So you do not need to worry about anything.
Get managed web server in data centers colocation services and feel more secure that nothing will goes wrong with the whole important result. The expertise and knowledge they will provide in taking care of your hardware and other related equipment and their availability for all time, is a plus point of data center services provider. I hope the above points will helps you to choose reliable web host for your server colocation.
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This article written on Colocation Hosting that are largely available today in India. For More Information, please view Data Centers India
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No commentsOracle Contact Center Anywhere Software From Romero
Oracle Contact Center Anywhere Software From Romero
Oracle Contact Center Anywhere Software From Romero
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Home Page > Computers > Software > Oracle Contact Center Anywhere Software From Romero
Oracle Contact Center Anywhere Software From Romero
Posted: Jan 12, 2009 |Comments: 0
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Oracle Contact Center Anywhere Software From Romero
By: CHRIS ALEIN
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(ArticlesBase SC #720360)
Article Source: http://www.articlesbase.com/ – Oracle Contact Center Anywhere Software From Romero
Romero is what is known as a Hosted Call Center Solution Provider, and one of the key call center software products that it offers to call centers is the Oracle Contact Center Anywhere Software. for more detail go to: www.quick-selling-software.com.Basically, a Hosted Call Center Solution Provider will absorb all the headaches that come with installation and use of call center software by client call centers. That means that, if you buy your Oracle Contact Center Anywhere Software from Romero, they will not only install it for you but they will also help you with any problems or issues that crop up. Although the Oracle call center software will help you create a virtual call center environment for your call center system to use, this does not mean that you do not need help installing it anymore.
By letting Romero handle virtual call center issues (which are common with multiple-user environments), your call center will find it easier to cope with your normal customer relationship management problems. Some things are best left to the experts to handle (unless your organization intends to become an expert at this call center technology as well.) But that may entail your organization becoming an Oracle Certified Partner (like Romero is now) rather than just simply knowing how to use the call center technology.
The Oracle Contact Center Anywhere call center software is classified as a hosted call center solution, meaning you allow Romero as the hosted call center solution provider to handle hosting for you so that your call center will only need to function using the Predictive Dialer call center technology and by using the simple hardware like a USB headset, Internet access, and a standard PC for your multiple users (or agents.) As you can see, this helps reduce overhead for your call center which would traditionally go towards real estate rental or construction; while allowing you to benefit from the Romero level of experience in management of the Oracle Contact Center Anywhere call center solution.
Actually, use of a call center software and hiring a hosted call center solution provider are very beneficial to management of a multiple-user contact center because they allow for your many company agents to focus on customer relationship management issues that are closely related to your product or service, rather than get bogged down in trying to figure out how the call center software and system work. For more detail go to: www.software-designers-pro.com.You will find the assistance of the Romero technical support team to be invaluable especially since their techies are on call 24 hours a day, year round. Since it is already a tough job trying to handle multiple users in one call center, Romero can help make your call center job function better.
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Kladeo 2
Kladeo Technologies in Kinfra, Kakkanchery, Chelembra is a professionally run software production company. They have an outbound/inbound call center also. Software development, Testing, Technical support, BPO services, staff augmentation services etc. are their main activities. Babu Appat is one of the chief trainers of Kladeo. This is an excerpt from a recently held training programme on EFFECTIVE COMMUNICATION
No commentsTouchStar, a World Class Provider of Call Center Technology, Makes the Colorado Fastest Growing Company List for Five Years in a Row
TouchStar, a World Class Provider of Call Center Technology, Makes the Colorado Fastest Growing Company List for Five Years in a Row
Denver, Colorado — July 19, 2007
For the fifth consecutive year, TouchStar today announces that it made the Denver Business Journal’s List of Top 25 Fastest-Growing Large Private Companies.
The Denver Business Journal ranks small, medium, and large private companies in Colorado based on revenue growth. TouchStar is honored to return to the list for the fifth year. TouchStar credits its growth to providing its clients with world class support and communications solutions. The year ahead will also include significant growth through sales and acquisitions.
Steve Bederman, CEO of TouchStar, commented: “We continue to work very hard to grow while never losing focus on doing the next right thing for our customers, employees, and local communities. We have been recognized in six countries for contributing locally. We will be growing significantly in the next twelve months so we look forward to being a positive contributor in more people’s lives. We will soon announce a formal program that supports our employees to donate their time to local charities.”
About TouchStar
TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data and long distance services and an IP PBX. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, New York, Davenport, Iowa, Mumbai, India, Manila, Philippines and Manchester, England.
Contact:
Christina Whitfield
TouchStar
3025 South Parker Road, Suite 925
Aurora, Colorado 80014
303.338.0678
pr @ touchstar.com
http://www.touchstar.com
###
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No commentsEfficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
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Home Page > Technology > VoIP > Efficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
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Efficiency is the Key to Survival in Call Center
By: saurabh saxena
About the Author
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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(ArticlesBase SC #766696)
Article Source: http://www.articlesbase.com/ – Efficiency is the Key to Survival in Call Center
With economic downward spiral, most companies are trying to either hold on to their existing customers or tap on verticals they did not cater to earlier. All this customer interaction is provided with the help of call centers. Call centers have been critical arm of the business that helps businesses provide satisfaction to their customer base. Whether business is into manufacturing or servicing, call centers have become a medium to reach out to their customers.
Call centers with high data center, big servers and a whole team of IT professionals are no more required. Currently most of the call centers are adopting for call center software companies that provide hosted solution. No call center equipment are required to set their operations.
Hosted contact center solution has full set of functionality as traditional with additional set of advantages. One of the biggest saving are realized with their VoIP backbone. These VoIP call centers have dialers that either dial or take calls of customers and routes it to different agents that could be remotely located in any part of the world.
Along with total telecoms these hosted call centers also provide dialers like auto dialers and predictive dialers to help call centers improve their agents efficiency. Once efficiency is realized the call center can get more projects and in hosted call center solution they can increase their operations to match the demand.
Also hosted call center solution allows the voip call centers to save on capex cost and ensure they can hire skilled agents anywhere in the world. Obelyx solution helps your voip call center gain all these objectives at low cost.
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saurabh saxena –
About the Author:
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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voip call canter
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Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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