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Outbound Call Center Services ? A New way to explore the Horizons
Outbound Call Center Services ? A New way to explore the Horizons
Outbound Call Center Services – A New way to explore the Horizons
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Home Page > Business > Outsourcing > Outbound Call Center Services – A New way to explore the Horizons
Outbound Call Center Services – A New way to explore the Horizons
Posted: Nov 21, 2010 |Comments: 0
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Outbound Call Center Services – A New way to explore the Horizons
By: Regina
About the Author
Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
(ArticlesBase SC #3703961)
Article Source: http://www.articlesbase.com/ – Outbound Call Center Services – A New way to explore the Horizons
Now days, there are Ten 10s of companies which are offering outbound telemarketing services. Many of them embrace ground-breaking techniques to meet-up the assorted requirements. Service providers keep on meliorating there tools and techniques to deliver best to their customers and keep of improving their marketing call to increase the productivity.
Quality is a matter for which each and every company is concerned, and hence to make it even better companies setup a Quality Control Department to ensure things flow smoothly with all quality parameter are fulfill, QCD assures improvement over calls are made in an regular basis so that marketing of certain product doesn’t get hammered. QCD also help agents to enhance their quality and tells them what improvement should be done to amplify their potential.
In telemarketing services, expertise and experience makes a big impact in a team and with such standards the probability of completing project successfully is much higher. Trained professionals with deep understanding about market trends helps them to come over every hurdle and accomplish their targets within time and all this with efficiency. Recondite studies of undertaken projects is done to make sure no unturned rocks lefts, which give a boost to sales and marketing activities with right solutions, automatically leads to a successful campaign.
Today, outbound call-center services has spread in many branches, which includes surveys, mortgage lead generation, product or services promotion and marketing, email follow-up, voice broadcaster, appointment scheduling and many others services are delivered efficiently. Here we are going to brief about some outbound services provided by call-center:
1. Marketing Research and Survey:
Every outbound service provider have a goal, that to put forward such relevant information to its client so that they can use those facts and figure to make those critical business moves which assist clients to grow and develop their business when needed.
2. Sales and Marketing:
To increase the productivity companies adopt outbound call-center services, which helps them you to trigger the growth rate of company and assure to generate significant amount of revenue for client.
3. Appointment Setting or scheduling:
It is proving to be a strong foundation for companies how are using such services which create a open highway for new business, it is one of the most proficient way to handle B2B (i.e. business to business) communication, which requires a inclusive administrator panel to handle such work, so that you never miss a appointment and be there on scheduled time.
4. Product and Services Promotional activities:
Outbound services provider have one focus aim that is to provide right information to clients which can directly applied to their business strategy. It is done by well occupied infrastructure insure to fulfill the entire clients requirement to provide them right solution.
5. Voice Broadcaster:
Voice broadcaster service aim is to deliver, pre-recorded voice message to a person or machine and sometime both, depends upon clients need. It is known as one of the most cost effective service to many midsize or big companies to convey or reach to their customers or employee.
Retrieved from “http://www.articlesbase.com/outsourcing-articles/outbound-call-center-services-a-new-way-to-explore-the-horizons-3703961.html”
(ArticlesBase SC #3703961)
Regina –
About the Author:
Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
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Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
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No commentsVOIP Solutions – Predictive Dialer Integration with Oracle’s Contact Center Anywhere
Pompano, FL — August 2, 2007
Promero, a member of the Oracle Partner Network today announced the successful integration of Oracle’s award winning call center software, Contact Center Anywhere with Promero’s ProStar CRM, ProStar Lead Manager and Nexogy’s VOIP softphone solution. Promero markets the integrated turnkey solution as ProStar OnDemand www.promero.com/ondemand.asp
Contact Center Anywhere is a web based virtual call center software that offers a complete inbound, IVR, ACD, call recording, whisper coaching along with outbound predictive dialer and preview dialer.
ProStar CRM and Lead Manager are Promero’s customer relationship management and proprietary intelligent lead distribution software titles.
Nexogy is a Promero preferred channel partner that has worked closely over the past year to certify and provide a cost effective VOIP call delivery solution that enables small to medium size call centers the ability to rapidly expand with the addition work-at-home or remote agents with the system.
“The successful certification of the unified platform provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions,” said Gregg Troyanowski, president of Promero. “In the past, poor voice quality via VOIP has been a recurring an issue. With Nexogy and Oracle, the voice quality is exceptional and the stability is virtually 100%.”
About Promero, Inc
Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800.
###
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No commentsSales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
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Home Page > Business > Customer Service > Sales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
Posted: Nov 10, 2010 |Comments: 0
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Sales Tips for Inbound Call Centers
By: Scott Miller
About the Author
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
(ArticlesBase SC #3639125)
Article Source: http://www.articlesbase.com/ – Sales Tips for Inbound Call Centers
You need to know that customers purchase stuff for emotional reasons and then give good reasons for those purchasing decision based on logical facts. Inbound call center reps need to know that paying attention to customers, assessing their situation and providing them with options with utmost sincerity; they can as a matter of fact boost their total sales potential.
Remember, outbound call center technique is usually different from the inbound calling technique. Here are 3 top sales tips for inbound call centers:
• You may possibly need to ask the customer a number of questions in order to gain information. For the love of god! Do not let the process seem like you are interrogating him or her – this can annoy anyone! Engage the customer by simply taking the conversational approach. You should place a statement in front of a question in order to gain a favourable response. For instance, by stating you name before you ask for the caller’s name will make you become a real person to the customer and not just a nameless, faceless voice.
• Yes, outbound call center representatives lead the conversation, and you most likely feel that inbound call center operatives have no business leading the conversation because the customers are the ones calling in – well, you are wrong. You need to understand that having an established process of handling calls will allow you to successfully guide customers through the sales process. The elements of successfully guiding a customer to the sales process will include:
– Greeting
– An effective method of engagement
– Developing a strong desire for the product and or service
– Presenting a solution
– Closing the sale
– Reinforcing the customer’s purchasing decision
• Be very polite. Always remember that the customers are calling you, so you will need to express appreciation for the opportunity to gain their business. A really great way to do this is by saying “please” and “thank yours” often during the conversation. It is pertinent that you realize that not doing so might give the appearance of condescension which may actually annoy the customer and immediately reduce your chance of making a sale.
If you need to outsource your inbound call center department, it is important that you choose a company that knows all there is to know about getting great results. InSO International Call Center is the best at delivering ONLY top results in not just Inbound but outbound call center management as well.
Retrieved from “http://www.articlesbase.com/customer-service-articles/sales-tips-for-inbound-call-centers-3639125.html”
(ArticlesBase SC #3639125)
Scott Miller –
About the Author:
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
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InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
Stop Collection Calls in Canada – Richard Cooper
www.canadian-money-advisor.ca How to Stop Collection Agency Calls in Canada Monty Loree Hey folks this is Monty Loree here and Ive got Richard Cooper from Total Debt Freedom. Hey Richard, how are you? Richard Cooper: Hey Monty. Thanks for having me on again. Monty Loree: You wrote an article here that I put on my blog and it says, How to Stop Collection Calls and you’ve got a kind of an interesting angle where youre using some mechanical devices. Richard Cooper: Yes. Ive done a little bit of homework on this because there are always problems with folks that are getting barraged with harassing calls from creditors and bill collectors. It actually works for telemarketers. Thats part of the scheme because all of these companies tend to use what is called a predictive dialer. Ive got a bit of a background in the collection industry and Ive had some exposure with the predictive dialer and the way that it works. Its basically an outbound phone tool thats used by most large call centers. So your collection agents, your banks, your telemarketers whore trying to sell you windows, doors and laundry care and that sort of stuff. What they do is they basically hire one person for every three lines that theyre going to dial out because they waste a lot of resources dialing the phone not getting answers, getting answering machines not in service that sort of things. So what I found out was the way most of this predictive dialers are programmed to work is they pick up on what is called …
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at www.safesoftsolutions.com we are always changing. In fact we are improving every single day. We want simply the best for your company, that’s why we have developed the best predictive dialer software. Why the best dialer? Easy.. because our dialers simply give you more options, at a better rate,
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Companies enhance Efficiency through Inbound and Outbound Call Center
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Companies enhance Efficiency through Inbound and Outbound Call Center
By: Jack Morkel
About the Author
Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
(ArticlesBase SC #1445044)
Article Source: http://www.articlesbase.com/ – Companies enhance Efficiency through Inbound and Outbound Call Center
A call center is a leading outsourced contact center solution provider for greater efficiency to organizations in and across the country. Contact centers are always thriving to deliver best possible services to Companies.
The ultimate goal of any call center is to create a symbiotic relationship between Consumers and business. Inbound and outbound call center are two different units in a region. A Call Center is a place that promotes different marketing activities to make a business viable in marketing scenario.
An inbound call center is one that receives and answers incoming calls for a specific requirement or problem. An inbound call center can be multilingual call center also to provide services in different languages to the people.
An outbound call center is one that runs a campaign to promote a product, scheme or a Company as a whole.
Both the activities are carried out by same or different call center. An inbound and outbound call center can help a business promote its activities amongst the purchasers and create awareness about the product.
Inbound call center activities are always towards providing services to the customers through their executives. Most of the clients are International clients who want services as per their own country-timings and in their native language.
Telemarketing services focus on up-selling, cross-selling, customer acquisition, surveys, retention. All these services are accomplished through traditional answering services, customer support and help-desk services.
It is through well-trained executives, trainers, skilled management staff, and state of the art technology that the goals are accomplished well within the specified time period. 24×7 services enable all types of services to be delivered in time and as per the details.
Inbound and outbound call center activities include customer satisfaction, customer acquisition, customer retention, lead generation, customer services, surveys and polling, data collection services, and many more. One of the most sought after inbound services is product enquiries that need to be treated for absolute satisfaction. It needs a lot of patience, time and energy to make the customer understand about the product and resolve his/her query.
Lead Generation Surveys are one of the most advanced and technical surveys that are carried out through Multi-branching, pop-up screens, scroll-bars, productivity and results through quality and time management.
Whether the services are inbound or outbound, both are provided with expertise and excellence.
Retrieved from “http://www.articlesbase.com/customer-service-articles/companies-enhance-efficiency-through-inbound-and-outbound-call-center-1445044.html”
(ArticlesBase SC #1445044)
Jack Morkel –
About the Author:
Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
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Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
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This video will show you how to add a Script to any Campaign on your AUGUTECH Predictive Dialer. For more info, please visit www.augutech.com
This is a video demo of how you can monitor or listen in on your agents with your AUGUTECH Predictive Dialer. For more info, please visit www.augutech.com
No commentsJason Rodriguez of Working Solutions Appointed President of Dallas SOCAP Chapter
Plano, Texas (Vocus) January 22, 2010
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(972) 202-5680
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No commentsNeed for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
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Home Page > Business > Outsourcing > Need for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
Posted: Dec 21, 2009 |Comments: 0
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Need for Outbound and Inbound Call Center Services
By: infosearchbpo
About the Author
For innovative Call Centre service provider in India, including Offshore Inbound & Outbound Call Center process, BPO Services, Chat/Email Support, Technical Support, Help Desk Services, B2B/B2C Lead Generation and much more.
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Article Source: http://www.articlesbase.com/ – Need for Outbound and Inbound Call Center Services
Outbound and Inbound Call Center Services
Call centre is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). Inbound call centre facilitates inbound calls that are made by the customers to acquire information, report a malfunction, or ask for help which are commonly called as Customer service or Customer Support. Similarly, outbound Call centre is where the agents call the customers to service them with updated facilities and information and with the purpose of selling their client’s products.
The call centre outsourcing service helps the client in several ways to progress and cherish their business among the competitors.
There are various types of Outbound and Inbound Call centre services provided based on their functions and operations. Some of the major outbound services mentioned below:
OUTBOUND CALL CENTRE SERVICES:
Telemarketing:
Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales, promote new products and update the customers with current available services. And in some cases, recorded sales pitches are used over the phone by automatic dialers which are known as automated telemarketing. Thus, the outbound telemarketing services can increase the profits of the business by using the best of personnel, process and development technologies.
Lead Generation:
Lead Generation is not a new form of gaining new business, but it now has a new approach of generating business. Lead Generation is gathering information of the customers (customer profile) and to create an interest into the business products or services. Lead Generations are through various means which includes Online Lead Generation, Telemarketing, Direct mail, etc. Lead generation could work for any business, but most industries using this type of marketing include insurance agencies, education institutions, office suppliers, and furniture stores, etc. Trends show that lead generation will become even more popular in the future, especially for service oriented businesses. Lead generations are performed for sales and marketing purposes, to create customer’s list and other various purposes based on the objectives of the business.
Surveys:
Survey process over telephone has great significance in outbound call centre outsourcing services as they performed to know the percentage customer satisfaction about the process or products. These surveys benefit the companies so as to improve their business by obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. They also carry out survey process to analyze the customer needs and for advertising / marketing purposes.
Debt Collection:
This is one of the outbound outsourcing processes performed to follow and ensure the payments on debts owed by individuals or businesses. This collection processes are commonly found in the mortgage, insurance and financial markets. Thus, it saves the money and time of the companies in debt collection when it is outsourced. The agents should convince the debtors to pay their debts in a right manner and not through unfair practices.
Customer Service:
Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customers satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business (repeated customers). Thus, the agents in the inbound call centers are trained well to service the customers to deal with their complaints and mal functions of the product and to take immediate actions to solve their problems. Good Customer Service will bring good customers and ultimately profits the business.
Help Desk:
Help Desk is a service provided by the agents who assists, guides, trouble shoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centres not only provide the technical answers but also evaluate the problem. Help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways. Keeping customers happy is one of the most important objectives of the company. Having an excellent help desk service can resolve any inquiries are the first step to keep them loyal to the company.
Technical Trouble shooting:
Technical trouble shooting is the repair or advice service provided to the customers over phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.
Order Taking:
Order taking service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order and answer the customers to their doubts that may have about the products. Order taking service has become a major part of the inbound call centre services as they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. This makes the process much easier and thereby increases the sales and profits the business.
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Home Page > Computers > Information Technology > Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
Posted: Feb 01, 2008 |Comments: 0
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Redefining How the Call Center Industry Operates
By: Remy
About the Author
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
(ArticlesBase SC #321601)
Article Source: http://www.articlesbase.com/ – Redefining How the Call Center Industry Operates
First of all, what is a call center? The use of call centers is related to the practice of outsourcing, in that an organization (like a corporation) will outsource some functions or services to a call center either because it is cheaper to do that, or because a call center is more efficient at handling the job for the client organization. A call center (like its name implies) can either accept an incoming (or inbound) call or make an outgoing (or outbound) call. An inbound call is one where the client organization designates a telephone number or series of numbers for members of the public to call when they want to make inquiries or complaints – hence it is inbound because the calls are coming in. On the other hand, an outbound all is one where the call center staff are required to call up prospects and offer certain products or services to the prospect. Sometimes, the call center does this regularly and keeps calling up the same prospect to offer different products and services to that person while at other times the call center will call up the prospect for promotional offers only.
Promero can be said to be helping call centers become better at their work by providing different software applications which are applicable for use in the call center industry. Promero is presently part of the Oracle Partner Network as a Certified Partner. And Promero is now offering call centers a virtual call center solution called the Oracle Contact Center Anywhere.
Oracle Contact Center Anywhere is said to be a total call center solution because a call center of any size can use the Oracle Contact Anywhere product even when agents are in various locations throughout the world. Agents get to communicate more effectively with their customers due to the various functions of this call centre software (which make the product a unified call center solution for both inbound and outbound call purposes.)
If you have been doing research about the Oracle Contact Center Anywhere, you may have realized that it has the so-called Predictive Dialer Call Center Solution built into it. What this function does is help call center supervisors and managers transfer agents who are not busy on the inbound call tasks to pursue outbound calls as well, in the most efficient way possible. Productivity is said to go up when a Predictive Dialer Call Center Solution is employed because agents spend more time talking to customers. In addition, the Predictive Dialer solution permits call center executives to examine how many of actual calls are turned into successful sales for the call center through the Predictive Detailed Report.
Like any business, a call center has to prove it can provide additional value to the operations of a client – or else it will go out of business. The Oracle Contact Center Anywhere might be the call center solution that your call center needs to become more effective in the demanding call center business.
Retrieved from “http://www.articlesbase.com/information-technology-articles/redefining-how-the-call-center-industry-operates-321601.html”
(ArticlesBase SC #321601)
Remy –
About the Author:
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
]]>
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F9 Group, Inc. provides marketing solutions and technology that immediately increase return on investment. Explore our products and then call us or download our free marketing plan to get detailed product information and pricing. F9 Group, Inc. is your marketing, call center, store locator, voice broadcast, live google map, business dashboard, transcription, toll free number, predictive dialer, television, direct mail, search engine marketing, custom software, marketing analytics, marketing reports, airtime buying, name and address capture, targus, experts. Our Marketing System may be just what you have been looking for.
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