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Is Colocaton Right For You?

Posted: Mar 17, 2009 |Comments: 0

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Is Colocaton Right For You?

By: Steve Bloemer

About the Author

Steve is the author of the Hostirian Blog. He offers a personal depth and breadth insight into the complex world of web hosting and colocation.

(ArticlesBase SC #820854)

Article Source: http://www.articlesbase.com/ – Is Colocaton Right For You?

Certainly, there are benefits to colocation – physically locating your IT equipment (servers, switches, etc.) at a data center. By leveraging their facilities, you can save on capital expenditures, streamlining your budget.

In today’s marketplace, the effective management of capital is paramount to operating a viable business. Data is king. It grows exponentially with time. How do you justify the expense to build out new infrastructure or expand on existing infrastructure? What is the projected Return on your Investment (ROI)? Could that new infrastructure become obsolete with the advent of dynamic change in technology, or shifting organizational strategies – or a relocation of your business?

What are the major costs related to maintaining your own data center?

Surely, your IT budget will command much of the expense for facilities management, but the cost of cooling and power are quickly gaining ground, as power costs escalate. How do you equate power now in your IT budget? Colocation could provide transparency to your data center expense, allowing your IT budget to more accurately reflect its overhead and power expense.

Colocation Responsibilities – You and Your Host

Colocation clients purchase, manage and maintain their own equipment, including servers, switches, etc. Your host provides the facility, cabinet space, redundant power, BGP bandwidth, climate controlled environment and security. The amount of cabinet space you require will depend on how many racks you’ll need. Each rack typically houses 42U of rack space, where 1U of space equates to 1.75 inches in height.

Power

The majority of entry level and mid-range servers are configured with 120v plugs even though by design they will work with 120 or 208v. Larger towers and rack mounted servers tend to be configured with 208v.

Most data centers can customize your power requirements to 30Amp circuits, as well.

Hosted already?

There exist huge differences in power costs between data centers in LA, NY, Chicago, St. Louis and others. The cost of power contributes heavily to the liability side of your balance sheet. Power costs through some data centers are significantly less expensive, as much as half in some instances. If your cost was cut in half, let’s say from ,000.00 to ,000.00 monthly, would it matter if your servers were colocated in Los Angeles or St. Louis? These types of savings should surely make moving much more attractive!

The trend

We’re already seeing more and more relocations and outsourced applications, primarilyto reduce power expenses. During the next five years, it’s projected that one in four businesses will experience a significant business interuption. Couple that with the explosive growth of data. 161 Exabytes of data were created in 2006, which is approximately three million times the information of all the books ever written.

Look for power capacity

For example: 1600Amp service @480 served through redundant feeds protected by a pair of redundant 150kVA UPSs and a 1500 kW generator.

Cooling

Power consumption is directly related to the amount of heat dissipated into a data center. The level of heat expelled per rack has increased with new technologies, like quad core processors. How warm are your servers running now? Heat is definitely their enemy! Colocating that infrastructure into a data center’s climate controlled environment will minimize the risk of compromising your ability to deliver mission critical applications.

Look for cooling specifications

For example: This data center is cooled by four Liebert 20 ton downflow CRAC units which are on a Glycol cooling loop with 200 tons of capacity.

Security

How safe is your data today? Does your cleaning lady have access to your server room? Is your credit card terminal in the same room as your servers? Do you even have a door to your server room? If you do, is there controlled access? Does your level of security meet your operational requirements? Can your business model support your current requirements? Is your current growth sustainable? If you’re hosted elsewhere now, do you really need biometrix hand scans and security guards posted behind bullet proof glass?

Security is of the utmost importance at a data center. Expect closed circuit video surveillance systems to monitor every entry point into their facilities.

Bandwidth

How much bandwidth do you have at your business today? A T-1 at 1.54Mbps? Possibly two – load balanced? Or an ePort at 10Mbps? If at a data center now, what level of uplink ports are available? Conversely, how much bandwidth is typically available at data centers and at what cost? Most data centers have multiple Tier 1 carrier connections on a BGP network with 10, 100Mbps and GigE uplink ports to provide flexibility, ensuring traffic is routed for redundancy (to protect against a single switch or router failure) and maximum network performance. Most also facilitate cross connects to carriers of choice for individual or legacy network requirements.

Costs for bandwidth are typically customized to fit your requirements.

Bandwidth isn’t as straight-forward as you may think. For some it is the total amount of data, typically measured in Megabytes, Gigabytes or Terabytes, that may be downloaded or uploaded during a given month – also referred to as data transfer.

Straight data fees

If you use 10MB, you pay for 10MB. If you use 20GB, you pay for 20GB. Typical bandwidth plans are based on metered, unmetered, burstable and 95th percentile billing.

Unmetered bandwidth

Unmetered bandwidth means that the maximum data transfer rate is capped at a specific speed, but the amount of data transfer at that speed is unlimited. The cost for unmetered bandwidth is based on a fixed monthly charge for bandwidth consumption payable at the beginning of a monthly cycle.

There are dedicated and shared unmetered bandwidth plans.

Dedicated or guaranteed unmetered plans offer bandwidth pipes available to you and you only, that you can max out at will. Most offer burst options for overages on a 95th percentile.

Shared unmetered plans means your host shares your pipe with other customers. These types of plans typically provide a guaranteed minimum but not a guaranteed maximum.

When operating at a speed of 1.54Mbps, a VPS is capable of a maximum 30 day transfer total of (1.54 Megabits per second / 8 bits per byte = .1925 Megabytes per second * 60 seconds = 11.55 Megabytes per minute * 60 minutes = 693 Megabytes per hour * 24 hours = 16,632 Megabytes per day * 30 days = 498,960 Megabytes per month / 1024 bytes = 487 Gigabytes per month. If your requirements exceed 487GB monthly, upgrade plans are normally available.

A 10mbps connection equates to about 3.3 Terabytes of bandwidth and 100Mbps to about 33.3 Terabytes.

Metered plans

The expense for metered bandwidth is calculated at the end of each monthly billing cycle. Metered essentially means your bandwidth usage is monitored and you’re responsible for any overages.

Small servers with low bandwidth usage are normally billed at a straight data transfer rate.

What is the 95th Percentile?

Another bandwidth plan uses the 95th percentile method for computing bandwidth expense. For example, a 10Mbps plan billed at the 95th relates to 10Mbps unmetered but the connection itself may be capable of 100Mbps. This enables your server to reach speeds up to 100Mbps (burstable). At the end of the monthly billing cycle, the top 5% of the speeds are removed, then the 10Mbps is subtracted, leaving any overages. In this case, if your server used 15Mbps over 95% monthly, you would incur an additional bandwidth expense of 5Mbps.

Consistent traffic with a couple days of bursting results in far less bandwidth expense than, let’s say 10 days of bursting each month. The difference can be as high as ten times more.

Colocation Pros:

If you’re in close geographical proximity to your host data center, you can work on your own equipment (upgrades, etc.) avoiding the cost of outsourced parts and labor.

As you grow, savings from colocation grow as well.

As a rule, it’s generally less expensive when compared to unmanaged dedicated.

Your fixed assets show on your balance sheet, indicating higher net worth (important to banks and potential customers).

If you’re using accrual accounting, you’ll be able to show profitability on your income statement by spreading expenses over three to five years (depreciation).

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(ArticlesBase SC #820854)

Steve Bloemer –
About the Author:

Steve is the author of the Hostirian Blog. He offers a personal depth and breadth insight into the complex world of web hosting and colocation.

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Steve is the author of the Hostirian Blog. He offers a personal depth and breadth insight into the complex world of web hosting and colocation.

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How to Start a Call Center

November 27th, 2010 | Category: Call Center

How to Start a Call Center

How to Start a Call Center

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How to Start a Call Center

Posted: Oct 07, 2010 |Comments: 0

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How to Start a Call Center

By: Nicolas DAlleva

About the Author

This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.

(ArticlesBase SC #3423203)

Article Source: http://www.articlesbase.com/ – How to Start a Call Center

There has never been a time that call centers have been more relevant and necessary. With the increasing demand for quality United States based call centers and answering services; a “how to’ guide for starting a call center is map out if the call center business is the right fit for you.

To start a call center, the first step is research. Opening a call center is a daunting task. It is not one to be entered into lightly. Before equipment is purchased, employees hired and space is rented, it is vital that you explore every detail. In addition is recommended to actually work at a call center. In order to succeed in the call center business, one must know every job from the ground up. In addition to having knowledge of the job, it is also important to possess knowledge of the industry as well.

There are several different types of call Centers. Call centers can be lumped into two different categories. A call center can either be an in house operation or a product of outsourcing. An in house call center works directly as an inside arm of the business. These centers provide a service beneficial only to that business. An outsourcing call center is a separately owned business that provides call center services to companies who do not have an in house operation.

Many companies do not have an inbound call center presence. These companies have created the need for new start up offices within the industry. Another important decision that one must make is what type of call center to start. Will the call center handle inbound calls, outbound calls, or both? Inbound call centers are the most common, answering calls for companies when the phone rings. These are reactive call centers and staffing is an issue. A call center owner must try to anticipate traffic and staff accordingly to accommodate the traffic.

Outgoing call centers are referred to as outbound telemarketing. These centers usually take “outbound” projects, calling prospective clients with the goal of an appointment or a sale. Staffing for these types of call centers is quite simple. A call center owner only must schedule staff based on the amount of calls that need to be made in a given period. While this type of call center finds staffing an easier task, there are several pitfalls that go along with operating an outbound call center. These pitfalls include restrictive laws and regulations, placing limits on what an outbound call center can do, and the difficulty in finding quality employees who must perform often unpleasant task.

The key to starting your own call center is working and developing a relationship with an existing center. There are many benefits to doing so. First, the existing call center can serve as an incubation center in growing your answering service. Next, the relationship if executed properly can offer a wealth of knowledge and experience to the prospective call center owner. While starting a call center is one of the most difficult endeavors that you can partake in, it can also be one of the most rewarding.

Retrieved from “http://www.articlesbase.com/business-articles/how-to-start-a-call-center-3423203.html”

(ArticlesBase SC #3423203)

Nicolas DAlleva –
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This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.

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AmeriCall Exhibits at Inaugural Southeast Louisiana Hurricane Readiness & Emergency Management Technology Expo

November 27th, 2010 | Category: Outbound Call Center

Tacoma, Washington — June 13, 2009

Inbound/outbound call center and answering service AmeriCall recently exhibited at the inaugural Southeast Louisiana Hurricane Readiness & Emergency Management Technology Expo in New Orleans. As the only call center service provider in attendance, AmeriCall informed expo attendees of available emergency messaging and dispatching strategies for effective emergency response and management of natural disasters.

The expo, held at the Lindy C. Boggs International Conference Center on the University of New Orleans Lakefront campus, was sponsored by the Louisiana Technology Council and brought together emergency management and homeland security professionals and vendors. The one-day, tech-focused expo addressed subjects such as transportation, public health and medical services, search and rescue, agriculture and natural resources, public safety and security, long-term community recovery, and emergency response.

Attendees learned about AmeriCall’s commitment to disaster management through efficient screening of and response to emergency calls. Twenty-four hours per day, seven days per week, AmeriCall agents and operators are available to provide alpha-numeric pager dispatches, medical dispatches, email dispatches, and cell/home/office dispatches in times of crisis. Online, real-time reporting is also available through AmeriCall’s web interface and includes performance statistics, call detail, instant access to call recordings, and screen captures of agent interactions.

According to General Manager Scott Hager, “AmeriCall continues to work with governmental and business clients in Louisiana and other parts of the country to develop simple and effective strategies for disaster preparation and management. Our processes help our clients not only manage crisis but continue to manage their operations for as long as necessary after the initial crisis is over. Our answering service systems are highly customizable and can be readily adapted to almost any requirement.”

AmeriCall’s answering services are customizable to best meet clients’ needs during emergencies. AmeriCall emergency response clients include government and commercial organizations such as Tulane University, Time Warner Cable, and the National Wetlands Research Center.

For additional information on AmeriCall or its call center services, contact Scott Hager or visit www.americall.com.

About AmeriCall:

One of the nation’s top inbound/outbound call centers and answering services, AmeriCall has more than 70 years of experience providing standard and fully customized answering and call center solutions for a wide variety of industries. The company devotes resources to researching, developing, and integrating the latest communications technologies into its operational infrastructure to lower client costs and streamline operations, as well as increase productivity and profits.

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Why go for Dedicated Web Hosting & Data Centre Colocation India?

November 27th, 2010 | Category: Hosted Call Center

Why go for Dedicated Web Hosting & Data Centre Colocation India?

Why go for Dedicated Web Hosting & Data Centre Colocation India?

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Why go for Dedicated Web Hosting & Data Centre Colocation India?

Posted: Aug 20, 2010 |Comments: 0

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Inova Solutions Partner, ArabianITS, Deploys Contact Center Reporting Solution at Zajil International Telecom

November 27th, 2010 | Category: Outbound Call Center

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Charlottesville, VA (Vocus) April 15, 2009

Inova Solutions, a leading provider of real-time contact center data monitoring and reporting, recently announced the implementation of its reporting solutions at Zajil International Telecom Company K.S.C.C., a leading regional data telecommunications and internet solutions provider based in Kuwait with active branches in the Hashemite Kingdom of Jordan, The Kingdom of Bahrain and future coverage in the entire MENA region.

Zajil Telecom’s two contact centers handle communications with both retail and corporate customers. Until recently, Zajil’s contact center teams and management had limited visibility into metrics such as abandoned calls, customers’ average wait time, available agents in the center and other key performance indicators. The company realized that having this information available in real time could drastically improve their ability to meet customers’ needs.

Arabian Information Technology Solutions Company, W.L.L., a leading IT systems integrator, recommended that Zajil install Inova Broadcaster�, a contact center digital signage reporting solution. The Broadcaster solution aggregates key information from automatic call distributors and internal databases and graphically displays this information on large LCD screens in the contact center. ArabianITS also outfitted Zajil’s contact centers with Inova Desktop Presenter�, a software application that displays the same information directly on agents’ and supervisors’ computer desktops.

“We are very pleased with the reporting technology we received from ArabianITS and Inova Solutions,” said Mr. Khalifa Al Soulah, MD, CEO at Zajil Telecom. “With visibility into our contact centers’ performance, we are now equipped to deliver better customer service.”

Inova Solutions will continue to partner with Zajil Telecom and ArabianITS to ensure long-term ROI. “We are committed to following through with every contact center we work with, providing the training and technical support they need to make the most of their reporting solution,” said Inova Solutions President & CEO Tom Hubbard.

About Inova Solutions

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. Inova specializes in middleware and software that aggregates and reports contact center data from multiple sources and relays the most relevant metrics to managers, agents and other constituents. This information can be displayed on LED displays, LCD digital signage, web-based dashboards and computer desktops. For details, visit www.inovasolutions.com/call-center-reporting.

About Zajil Telecom

Zajil International Telecom Company K.S.C.C is one of the region’s leading data telecommunications and internet solutions providers, specializing in networked IT services, local and international data communications services, broadband and internet services, and specially-tailored solutions for critical environments. For details, visit www.zajil.com.

About Arabian Information Technology Solutions

Arabian Information Technology Solutions Company W.L.L. is a fast-growing IT systems integrator and managed services provider in the Middle East and North Africa region. ArabianITS specializes in routing and switching, security, communication and infrastructure management. Under the services portfolio, ArabianITS provides data center services, outsourcing and consulting services. For details, visit www.arabianits.com.

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Contact Tracking the Contact Management Software Solution Celebrates its Eight Year Anniversary.

November 26th, 2010 | Category: Virtual Call Center

Scottsdale, AZ — September 7, 2004 –

ContactTracking.com a subsidiary of Elixir Business Support Systems a privately held company in the contact management software field today announced the eight year anniversary of Contact Tracking their contact management software.

Contact Tracking software evolved directly from the needs of sales and marketing. In the late 1980�?s their software developer was working in �?field marketing�? and developed an outbound calling database that generated quality leads. He was very disappointed to discover that the leads were not being followed up on by the sales staff. They were quite content to just fulfill their quotas. He was determined to figure out a way to make the sales staff accountable and ensure follow up of all leads. This led to the development of a lead management tool that would also handle customer relationships. This was the product that evolved into Contact Tracking.

Contact Tracking is now a state of the art web-based contact management solution that enables companies to close the loop between marketing and sales and provide top-notch online CRM.

The true test of any software is that people use it and they use it to truly get the job done. Often organizations invest a great deal of money for software that is never used or never used to its full potential. Contract Tracking is aimed at being an alternative to some of the major players in the field whose products are often very expensive and very complicated to use

Contact Tracking includes state of the art Contact Management, Sales Force Automation, Marketing Automation and Virtual Call Center capabilities. These integrated capabilities offer a complete sales-driven online CRM solution for any business.

It is important to emphasize that the product�?s development came about naturally through the requirements of sales and marketing. This product�?s development is not based purely on technology but rather takes into account that the human element is so important. This is the continuing philosophy of Contact Tracking and is the basis of what makes the software successful.

ContactTracking.com now offers the latest version of Contact Tracking the contact management software system. For more information visit http://www.contacttracking.com or call 602-321-9968.

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Contact Tracking the Contact Management Software Solution Now Includes a Powerful Email Tool.

November 26th, 2010 | Category: Virtual Call Center

Scottsdale, AZ — August 19, 2004 –

�? ContactTracking.com a subsidiary of Elixir Business Support Systems a privately held company in the contact management software field announced today that it now offers an email tool as part of their total software package. This powerful email tool is complete with mail merge and email history logging for each contact. �?We are delighted with this addition to our product. We have a product that is continually on the leading edge of online contact management and sales force automation.�? said Fionn Downhill, Director of Sales for Elixir Business Support Systems. Contact Tracking is a web-based contact management solution that enables companies to close the loop between marketing and sales and provide top-notch online CRM.

Contact Tracking offers state of the art Contact Management, Sales Force Automation, Marketing Automation and Virtual Call Center capabilities. These integrated capabilities offer a complete sales-driven online CRM solution for any business.

Unlike many of its competitors, Contract Tracking is a software system that includes serious customer support. And it is easy to use. Often people turn to Contract Tracking because they are frustrated with their current software which is often complicated to use or requires extensive training.

Contact Tracking offers all the benefits of a powerful state of the art product combined with first rate personalized service. In fact ContactTracking.com prides itself on customer service. Unlike many large companies in the software industry they are easy to contact and communicate with.

ContactTracking.com now offers the latest version of Contact Tracking the contact management software system. For more information visit http://www.contacttracking.com or call 602-321-9968.

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Outbound Call Center Training

November 26th, 2010 | Category: Outbound Call Center

Outbound Call Center Training

Outbound Call Center Training

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Home Page > Business > Outbound Call Center Training

Outbound Call Center Training

Posted: May 21, 2010 |Comments: 0

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