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Kladeo Technologies in Kinfra, Kakkanchery, Chelembra is a professionally run software production company. They have an outbound/inbound call center also. Software development, Testing, Technical support, BPO services, staff augmentation services etc. are their main activities. Babu Appat is one of the chief trainers of Kladeo. This is an excerpt from a recently held training programme on EFFECTIVE COMMUNICATION