Need for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
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Home Page > Business > Outsourcing > Need for Outbound and Inbound Call Center Services
Need for Outbound and Inbound Call Center Services
Posted: Dec 21, 2009 |Comments: 0
| Views: 114
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Need for Outbound and Inbound Call Center Services
By: infosearchbpo
About the Author
For innovative Call Centre service provider in India, including Offshore Inbound & Outbound Call Center process, BPO Services, Chat/Email Support, Technical Support, Help Desk Services, B2B/B2C Lead Generation and much more.
View InfosearchBPO:
http://www.infosearchbpo.com/
(ArticlesBase SC #1606560)
Article Source: http://www.articlesbase.com/ – Need for Outbound and Inbound Call Center Services
Outbound and Inbound Call Center Services
Call centre is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). Inbound call centre facilitates inbound calls that are made by the customers to acquire information, report a malfunction, or ask for help which are commonly called as Customer service or Customer Support. Similarly, outbound Call centre is where the agents call the customers to service them with updated facilities and information and with the purpose of selling their client’s products.
The call centre outsourcing service helps the client in several ways to progress and cherish their business among the competitors.
There are various types of Outbound and Inbound Call centre services provided based on their functions and operations. Some of the major outbound services mentioned below:
OUTBOUND CALL CENTRE SERVICES:
Telemarketing:
Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales, promote new products and update the customers with current available services. And in some cases, recorded sales pitches are used over the phone by automatic dialers which are known as automated telemarketing. Thus, the outbound telemarketing services can increase the profits of the business by using the best of personnel, process and development technologies.
Lead Generation:
Lead Generation is not a new form of gaining new business, but it now has a new approach of generating business. Lead Generation is gathering information of the customers (customer profile) and to create an interest into the business products or services. Lead Generations are through various means which includes Online Lead Generation, Telemarketing, Direct mail, etc. Lead generation could work for any business, but most industries using this type of marketing include insurance agencies, education institutions, office suppliers, and furniture stores, etc. Trends show that lead generation will become even more popular in the future, especially for service oriented businesses. Lead generations are performed for sales and marketing purposes, to create customer’s list and other various purposes based on the objectives of the business.
Surveys:
Survey process over telephone has great significance in outbound call centre outsourcing services as they performed to know the percentage customer satisfaction about the process or products. These surveys benefit the companies so as to improve their business by obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. They also carry out survey process to analyze the customer needs and for advertising / marketing purposes.
Debt Collection:
This is one of the outbound outsourcing processes performed to follow and ensure the payments on debts owed by individuals or businesses. This collection processes are commonly found in the mortgage, insurance and financial markets. Thus, it saves the money and time of the companies in debt collection when it is outsourced. The agents should convince the debtors to pay their debts in a right manner and not through unfair practices.
Customer Service:
Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customers satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business (repeated customers). Thus, the agents in the inbound call centers are trained well to service the customers to deal with their complaints and mal functions of the product and to take immediate actions to solve their problems. Good Customer Service will bring good customers and ultimately profits the business.
Help Desk:
Help Desk is a service provided by the agents who assists, guides, trouble shoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centres not only provide the technical answers but also evaluate the problem. Help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways. Keeping customers happy is one of the most important objectives of the company. Having an excellent help desk service can resolve any inquiries are the first step to keep them loyal to the company.
Technical Trouble shooting:
Technical trouble shooting is the repair or advice service provided to the customers over phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.
Order Taking:
Order taking service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order and answer the customers to their doubts that may have about the products. Order taking service has become a major part of the inbound call centre services as they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. This makes the process much easier and thereby increases the sales and profits the business.
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(ArticlesBase SC #1606560)
infosearchbpo –
About the Author:
For innovative Call Centre service provider in India, including Offshore Inbound & Outbound Call Center process, BPO Services, Chat/Email Support, Technical Support, Help Desk Services, B2B/B2C Lead Generation and much more.
View InfosearchBPO:
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Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
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Home Page > Computers > Information Technology > Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
Posted: Feb 01, 2008 |Comments: 0
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Redefining How the Call Center Industry Operates
By: Remy
About the Author
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
(ArticlesBase SC #321601)
Article Source: http://www.articlesbase.com/ – Redefining How the Call Center Industry Operates
First of all, what is a call center? The use of call centers is related to the practice of outsourcing, in that an organization (like a corporation) will outsource some functions or services to a call center either because it is cheaper to do that, or because a call center is more efficient at handling the job for the client organization. A call center (like its name implies) can either accept an incoming (or inbound) call or make an outgoing (or outbound) call. An inbound call is one where the client organization designates a telephone number or series of numbers for members of the public to call when they want to make inquiries or complaints – hence it is inbound because the calls are coming in. On the other hand, an outbound all is one where the call center staff are required to call up prospects and offer certain products or services to the prospect. Sometimes, the call center does this regularly and keeps calling up the same prospect to offer different products and services to that person while at other times the call center will call up the prospect for promotional offers only.
Promero can be said to be helping call centers become better at their work by providing different software applications which are applicable for use in the call center industry. Promero is presently part of the Oracle Partner Network as a Certified Partner. And Promero is now offering call centers a virtual call center solution called the Oracle Contact Center Anywhere.
Oracle Contact Center Anywhere is said to be a total call center solution because a call center of any size can use the Oracle Contact Anywhere product even when agents are in various locations throughout the world. Agents get to communicate more effectively with their customers due to the various functions of this call centre software (which make the product a unified call center solution for both inbound and outbound call purposes.)
If you have been doing research about the Oracle Contact Center Anywhere, you may have realized that it has the so-called Predictive Dialer Call Center Solution built into it. What this function does is help call center supervisors and managers transfer agents who are not busy on the inbound call tasks to pursue outbound calls as well, in the most efficient way possible. Productivity is said to go up when a Predictive Dialer Call Center Solution is employed because agents spend more time talking to customers. In addition, the Predictive Dialer solution permits call center executives to examine how many of actual calls are turned into successful sales for the call center through the Predictive Detailed Report.
Like any business, a call center has to prove it can provide additional value to the operations of a client – or else it will go out of business. The Oracle Contact Center Anywhere might be the call center solution that your call center needs to become more effective in the demanding call center business.
Retrieved from “http://www.articlesbase.com/information-technology-articles/redefining-how-the-call-center-industry-operates-321601.html”
(ArticlesBase SC #321601)
Remy –
About the Author:
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
]]>
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Remyl
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lViews: 111
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By:
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About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
F9 Group, Inc. provides marketing solutions and technology that immediately increase return on investment. Explore our products and then call us or download our free marketing plan to get detailed product information and pricing. F9 Group, Inc. is your marketing, call center, store locator, voice broadcast, live google map, business dashboard, transcription, toll free number, predictive dialer, television, direct mail, search engine marketing, custom software, marketing analytics, marketing reports, airtime buying, name and address capture, targus, experts. Our Marketing System may be just what you have been looking for.
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No commentsTouchStar Boosts Community Spirit With Toy Drive for Toys for Tots
TouchStar Boosts Community Spirit With Toy Drive for Toys for Tots
Denver, CO — January 9, 2008
TouchStar (http://www.touchstar.com) called upon the Colorado call center community to contribute to a holiday toy drive to benefit the Marine Toys for Tots Foundation (http://www.toysfortots2007.com).
The Toys for Tots Foundation provides happiness and hope to disadvantaged children who might otherwise be overlooked during the holiday season. The toy drive was part of the TouchStar Community Spirit Program (CSP). The CSP program assists non-profit organizations with various volunteer activities that employees are encouraged to participate in.
Steve Bederman, CEO of TouchStar, commented: “TouchStar strongly encourages our partners, customers, and employees to share. Toys for Tots is such a wonderful and respectful organization to partner with in bringing joy to less fortunate families. Our organization certainly grew from this experience, and we value any opportunity to give back to our community. 2008 is TouchStar’s year to share and we plan on sharing in big ways.”
TouchStar invited the call center community to participate in the event. Members of the Call Center Networking Group (http://www.ccng.com) joined TouchStar in donating toys to the foundation. Bederman shared his vision with event attendees in his presentation titled, “Honoring Your Client’s Trust in Choosing You,” where he spoke about the origin of TouchStar, the importance of the TouchStar Core Value, and the importance of giving back in the communities we work in.
TouchStar supports a wide range of charitable organizations. The company encourages any non-profit organizations to contact them with their requests for volunteer support.
About TouchStar
TouchStar develops and supports world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and offices in New York, Phoenix, Davenport, Mumbai, Manila, and Manchester. TouchStar’s fully integrated products include: inbound and outbound call center software, PSTN and VoIP telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, monitoring, quality analysis, advanced ACD & IVR, reporting, compliance management, and an IP PBX phone system. For more information, please call +1.303.338.0678, email pr@touchstar.com, or visit http://www.touchstar.com.
Contact:
Brian Smits
TouchStar
3025 South Parker Road, Suite 925
Aurora, Colorado 80014
303.338.0678
pr(at)touchstar.com
http://www.touchstar.com
###
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No commentsHow to Add a Campaign on your AUGUTECH Dialer Part 2
This video is part 2 of 2 of how to add or modify a campiagn on your AUGUTECH Predictive Dialer. Please watch part before viewing this video. For more info, please visiti www.augutech.com
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Predictive dialer ACD IVR Call Center india
No commentsIs Colocaton Right For You?
Is Colocaton Right For You?
Is Colocaton Right For You?
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Home Page > Computers > Information Technology > Is Colocaton Right For You?
Is Colocaton Right For You?
Posted: Mar 17, 2009 |Comments: 0
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Is Colocaton Right For You?
By: Steve Bloemer
About the Author
Steve is the author of the Hostirian Blog. He offers a personal depth and breadth insight into the complex world of web hosting and colocation.
(ArticlesBase SC #820854)
Article Source: http://www.articlesbase.com/ – Is Colocaton Right For You?
Certainly, there are benefits to colocation – physically locating your IT equipment (servers, switches, etc.) at a data center. By leveraging their facilities, you can save on capital expenditures, streamlining your budget.
In today’s marketplace, the effective management of capital is paramount to operating a viable business. Data is king. It grows exponentially with time. How do you justify the expense to build out new infrastructure or expand on existing infrastructure? What is the projected Return on your Investment (ROI)? Could that new infrastructure become obsolete with the advent of dynamic change in technology, or shifting organizational strategies – or a relocation of your business?
What are the major costs related to maintaining your own data center?
Surely, your IT budget will command much of the expense for facilities management, but the cost of cooling and power are quickly gaining ground, as power costs escalate. How do you equate power now in your IT budget? Colocation could provide transparency to your data center expense, allowing your IT budget to more accurately reflect its overhead and power expense.
Colocation Responsibilities – You and Your Host
Colocation clients purchase, manage and maintain their own equipment, including servers, switches, etc. Your host provides the facility, cabinet space, redundant power, BGP bandwidth, climate controlled environment and security. The amount of cabinet space you require will depend on how many racks you’ll need. Each rack typically houses 42U of rack space, where 1U of space equates to 1.75 inches in height.
Power
The majority of entry level and mid-range servers are configured with 120v plugs even though by design they will work with 120 or 208v. Larger towers and rack mounted servers tend to be configured with 208v.
Most data centers can customize your power requirements to 30Amp circuits, as well.
Hosted already?
There exist huge differences in power costs between data centers in LA, NY, Chicago, St. Louis and others. The cost of power contributes heavily to the liability side of your balance sheet. Power costs through some data centers are significantly less expensive, as much as half in some instances. If your cost was cut in half, let’s say from ,000.00 to ,000.00 monthly, would it matter if your servers were colocated in Los Angeles or St. Louis? These types of savings should surely make moving much more attractive!
The trend
We’re already seeing more and more relocations and outsourced applications, primarilyto reduce power expenses. During the next five years, it’s projected that one in four businesses will experience a significant business interuption. Couple that with the explosive growth of data. 161 Exabytes of data were created in 2006, which is approximately three million times the information of all the books ever written.
Look for power capacity
For example: 1600Amp service @480 served through redundant feeds protected by a pair of redundant 150kVA UPSs and a 1500 kW generator.
Cooling
Power consumption is directly related to the amount of heat dissipated into a data center. The level of heat expelled per rack has increased with new technologies, like quad core processors. How warm are your servers running now? Heat is definitely their enemy! Colocating that infrastructure into a data center’s climate controlled environment will minimize the risk of compromising your ability to deliver mission critical applications.
Look for cooling specifications
For example: This data center is cooled by four Liebert 20 ton downflow CRAC units which are on a Glycol cooling loop with 200 tons of capacity.
Security
How safe is your data today? Does your cleaning lady have access to your server room? Is your credit card terminal in the same room as your servers? Do you even have a door to your server room? If you do, is there controlled access? Does your level of security meet your operational requirements? Can your business model support your current requirements? Is your current growth sustainable? If you’re hosted elsewhere now, do you really need biometrix hand scans and security guards posted behind bullet proof glass?
Security is of the utmost importance at a data center. Expect closed circuit video surveillance systems to monitor every entry point into their facilities.
Bandwidth
How much bandwidth do you have at your business today? A T-1 at 1.54Mbps? Possibly two – load balanced? Or an ePort at 10Mbps? If at a data center now, what level of uplink ports are available? Conversely, how much bandwidth is typically available at data centers and at what cost? Most data centers have multiple Tier 1 carrier connections on a BGP network with 10, 100Mbps and GigE uplink ports to provide flexibility, ensuring traffic is routed for redundancy (to protect against a single switch or router failure) and maximum network performance. Most also facilitate cross connects to carriers of choice for individual or legacy network requirements.
Costs for bandwidth are typically customized to fit your requirements.
Bandwidth isn’t as straight-forward as you may think. For some it is the total amount of data, typically measured in Megabytes, Gigabytes or Terabytes, that may be downloaded or uploaded during a given month – also referred to as data transfer.
Straight data fees
If you use 10MB, you pay for 10MB. If you use 20GB, you pay for 20GB. Typical bandwidth plans are based on metered, unmetered, burstable and 95th percentile billing.
Unmetered bandwidth
Unmetered bandwidth means that the maximum data transfer rate is capped at a specific speed, but the amount of data transfer at that speed is unlimited. The cost for unmetered bandwidth is based on a fixed monthly charge for bandwidth consumption payable at the beginning of a monthly cycle.
There are dedicated and shared unmetered bandwidth plans.
Dedicated or guaranteed unmetered plans offer bandwidth pipes available to you and you only, that you can max out at will. Most offer burst options for overages on a 95th percentile.
Shared unmetered plans means your host shares your pipe with other customers. These types of plans typically provide a guaranteed minimum but not a guaranteed maximum.
When operating at a speed of 1.54Mbps, a VPS is capable of a maximum 30 day transfer total of (1.54 Megabits per second / 8 bits per byte = .1925 Megabytes per second * 60 seconds = 11.55 Megabytes per minute * 60 minutes = 693 Megabytes per hour * 24 hours = 16,632 Megabytes per day * 30 days = 498,960 Megabytes per month / 1024 bytes = 487 Gigabytes per month. If your requirements exceed 487GB monthly, upgrade plans are normally available.
A 10mbps connection equates to about 3.3 Terabytes of bandwidth and 100Mbps to about 33.3 Terabytes.
Metered plans
The expense for metered bandwidth is calculated at the end of each monthly billing cycle. Metered essentially means your bandwidth usage is monitored and you’re responsible for any overages.
Small servers with low bandwidth usage are normally billed at a straight data transfer rate.
What is the 95th Percentile?
Another bandwidth plan uses the 95th percentile method for computing bandwidth expense. For example, a 10Mbps plan billed at the 95th relates to 10Mbps unmetered but the connection itself may be capable of 100Mbps. This enables your server to reach speeds up to 100Mbps (burstable). At the end of the monthly billing cycle, the top 5% of the speeds are removed, then the 10Mbps is subtracted, leaving any overages. In this case, if your server used 15Mbps over 95% monthly, you would incur an additional bandwidth expense of 5Mbps.
Consistent traffic with a couple days of bursting results in far less bandwidth expense than, let’s say 10 days of bursting each month. The difference can be as high as ten times more.
Colocation Pros:
If you’re in close geographical proximity to your host data center, you can work on your own equipment (upgrades, etc.) avoiding the cost of outsourced parts and labor.
As you grow, savings from colocation grow as well.
As a rule, it’s generally less expensive when compared to unmanaged dedicated.
Your fixed assets show on your balance sheet, indicating higher net worth (important to banks and potential customers).
If you’re using accrual accounting, you’ll be able to show profitability on your income statement by spreading expenses over three to five years (depreciation).
Retrieved from “http://www.articlesbase.com/information-technology-articles/is-colocaton-right-for-you-820854.html”
(ArticlesBase SC #820854)
Steve Bloemer –
About the Author:
Steve is the author of the Hostirian Blog. He offers a personal depth and breadth insight into the complex world of web hosting and colocation.
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Home Page > Business > How to Start a Call Center
How to Start a Call Center
Posted: Oct 07, 2010 |Comments: 0
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How to Start a Call Center
By: Nicolas DAlleva
About the Author
This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
(ArticlesBase SC #3423203)
Article Source: http://www.articlesbase.com/ – How to Start a Call Center
There has never been a time that call centers have been more relevant and necessary. With the increasing demand for quality United States based call centers and answering services; a “how to’ guide for starting a call center is map out if the call center business is the right fit for you.
To start a call center, the first step is research. Opening a call center is a daunting task. It is not one to be entered into lightly. Before equipment is purchased, employees hired and space is rented, it is vital that you explore every detail. In addition is recommended to actually work at a call center. In order to succeed in the call center business, one must know every job from the ground up. In addition to having knowledge of the job, it is also important to possess knowledge of the industry as well.
There are several different types of call Centers. Call centers can be lumped into two different categories. A call center can either be an in house operation or a product of outsourcing. An in house call center works directly as an inside arm of the business. These centers provide a service beneficial only to that business. An outsourcing call center is a separately owned business that provides call center services to companies who do not have an in house operation.
Many companies do not have an inbound call center presence. These companies have created the need for new start up offices within the industry. Another important decision that one must make is what type of call center to start. Will the call center handle inbound calls, outbound calls, or both? Inbound call centers are the most common, answering calls for companies when the phone rings. These are reactive call centers and staffing is an issue. A call center owner must try to anticipate traffic and staff accordingly to accommodate the traffic.
Outgoing call centers are referred to as outbound telemarketing. These centers usually take “outbound” projects, calling prospective clients with the goal of an appointment or a sale. Staffing for these types of call centers is quite simple. A call center owner only must schedule staff based on the amount of calls that need to be made in a given period. While this type of call center finds staffing an easier task, there are several pitfalls that go along with operating an outbound call center. These pitfalls include restrictive laws and regulations, placing limits on what an outbound call center can do, and the difficulty in finding quality employees who must perform often unpleasant task.
The key to starting your own call center is working and developing a relationship with an existing center. There are many benefits to doing so. First, the existing call center can serve as an incubation center in growing your answering service. Next, the relationship if executed properly can offer a wealth of knowledge and experience to the prospective call center owner. While starting a call center is one of the most difficult endeavors that you can partake in, it can also be one of the most rewarding.
Retrieved from “http://www.articlesbase.com/business-articles/how-to-start-a-call-center-3423203.html”
(ArticlesBase SC #3423203)
Nicolas DAlleva –
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This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
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This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
AmeriCall Exhibits at Inaugural Southeast Louisiana Hurricane Readiness & Emergency Management Technology Expo
Tacoma, Washington — June 13, 2009
Inbound/outbound call center and answering service AmeriCall recently exhibited at the inaugural Southeast Louisiana Hurricane Readiness & Emergency Management Technology Expo in New Orleans. As the only call center service provider in attendance, AmeriCall informed expo attendees of available emergency messaging and dispatching strategies for effective emergency response and management of natural disasters.
The expo, held at the Lindy C. Boggs International Conference Center on the University of New Orleans Lakefront campus, was sponsored by the Louisiana Technology Council and brought together emergency management and homeland security professionals and vendors. The one-day, tech-focused expo addressed subjects such as transportation, public health and medical services, search and rescue, agriculture and natural resources, public safety and security, long-term community recovery, and emergency response.
Attendees learned about AmeriCall’s commitment to disaster management through efficient screening of and response to emergency calls. Twenty-four hours per day, seven days per week, AmeriCall agents and operators are available to provide alpha-numeric pager dispatches, medical dispatches, email dispatches, and cell/home/office dispatches in times of crisis. Online, real-time reporting is also available through AmeriCall’s web interface and includes performance statistics, call detail, instant access to call recordings, and screen captures of agent interactions.
According to General Manager Scott Hager, “AmeriCall continues to work with governmental and business clients in Louisiana and other parts of the country to develop simple and effective strategies for disaster preparation and management. Our processes help our clients not only manage crisis but continue to manage their operations for as long as necessary after the initial crisis is over. Our answering service systems are highly customizable and can be readily adapted to almost any requirement.”
AmeriCall’s answering services are customizable to best meet clients’ needs during emergencies. AmeriCall emergency response clients include government and commercial organizations such as Tulane University, Time Warner Cable, and the National Wetlands Research Center.
For additional information on AmeriCall or its call center services, contact Scott Hager or visit www.americall.com.
About AmeriCall:
One of the nation’s top inbound/outbound call centers and answering services, AmeriCall has more than 70 years of experience providing standard and fully customized answering and call center solutions for a wide variety of industries. The company devotes resources to researching, developing, and integrating the latest communications technologies into its operational infrastructure to lower client costs and streamline operations, as well as increase productivity and profits.
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Why go for Dedicated Web Hosting & Data Centre Colocation India?
Why go for Dedicated Web Hosting & Data Centre Colocation India?
Why go for Dedicated Web Hosting & Data Centre Colocation India?
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Home Page > Internet > Web Hosting > Why go for Dedicated Web Hosting & Data Centre Colocation India?
Why go for Dedicated Web Hosting & Data Centre Colocation India?
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Why go for Dedicated Web Hosting & Data Centre Colocation India?
By: Nisha Soni
About the Author
Nisha Soni has been associated with go4hosting since last 4 years;her areas of expertise for writing includes Web Hosting India and Data Center India. Her company, go4hosting has been known to cater Cheap dedicated server India, dedicated web hosting, dedicated servers India to its prestigious clients worldwide.
(ArticlesBase SC #3087495)
Article Source: http://www.articlesbase.com/ – Why go for Dedicated Web Hosting & Data Centre Colocation India?
For successful operation of e-business, it is important to make sure that website is performing in the best possible way. The website should be reliable and easily available and this depends upon the web hosting service provider. Two best kinds of web hosting services are dedicated web hosting & data center colocation. There are large numbers of companies providing web hosting India which claims that they deliver best service. Dedicated web hosting & data center colocation turns out to be the preferred option for the business organization. The selection between the two depends on the requirements of the business organization.
Dedicated web hosting and data center colocation have many advantages & choosing between the two depends on the requirements of the business owner. In case of the dedicated server, the entire server is rented out to the clients, while in data center colocation multiple clients house their servers and network at a common place and get connected to telecommunication and other networks. The speed of the website will also gets upgraded by a great extent as network traffic is outsourced to Data Center service provider.
Using colocation service mitigates the risk involved in online business. Data center colocation helps in business development. The same also plays a pivotal role in managing infrastructure & developing provisions. There are large numbers of companies providing best data center in India. Using Colocation services would curtail the risks associated with the e-business. As specified before, data center colocation curtails the risk & enhances security level. Moreover, you need not worry about bandwidth as overall efficiency is improved & bandwidth is optimized owing to the routing system used in data center colocation.
Although data center colocation is expensive in comparison to dedicated web hosting however, it offers you the benefit to customize useful options as per the requirements of the business organizations. Moreover, service providers have excellent power back up. They have automatic generators which start when utility power starts failing. Also, as generators do not start instantly data center colocation have excellent power back up which ensures that important data of the clients does not looses.
However if you are seeking affordable collocation, India serves as a preferred destination. Dedicated web hosting and Data center India are available at very affordable price list. Moreover, affordability comes along with quality. Besides, by outsourcing services to data center in India you get other benefits related to tax and incentives. Looking at the above benefits large number of companies are going for Web Hosting India
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Nisha Soni –
About the Author:
Nisha Soni has been associated with go4hosting since last 4 years;her areas of expertise for writing includes Web Hosting India and Data Center India. Her company, go4hosting has been known to cater Cheap dedicated server India, dedicated web hosting, dedicated servers India to its prestigious clients worldwide.
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Nisha Soni has been associated with go4hosting since last 4 years;her areas of expertise for writing includes Web Hosting India and Data Center India. Her company, go4hosting has been known to cater Cheap dedicated server India, dedicated web hosting, dedicated servers India to its prestigious clients worldwide.
Inova Solutions Partner, ArabianITS, Deploys Contact Center Reporting Solution at Zajil International Telecom
Charlottesville, VA (Vocus) April 15, 2009
Inova Solutions, a leading provider of real-time contact center data monitoring and reporting, recently announced the implementation of its reporting solutions at Zajil International Telecom Company K.S.C.C., a leading regional data telecommunications and internet solutions provider based in Kuwait with active branches in the Hashemite Kingdom of Jordan, The Kingdom of Bahrain and future coverage in the entire MENA region.
Zajil Telecom’s two contact centers handle communications with both retail and corporate customers. Until recently, Zajil’s contact center teams and management had limited visibility into metrics such as abandoned calls, customers’ average wait time, available agents in the center and other key performance indicators. The company realized that having this information available in real time could drastically improve their ability to meet customers’ needs.
Arabian Information Technology Solutions Company, W.L.L., a leading IT systems integrator, recommended that Zajil install Inova Broadcaster™, a contact center digital signage reporting solution. The Broadcaster solution aggregates key information from automatic call distributors and internal databases and graphically displays this information on large LCD screens in the contact center. ArabianITS also outfitted Zajil’s contact centers with Inova Desktop Presenter™, a software application that displays the same information directly on agents’ and supervisors’ computer desktops.
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Inova Solutions will continue to partner with Zajil Telecom and ArabianITS to ensure long-term ROI. “We are committed to following through with every contact center we work with, providing the training and technical support they need to make the most of their reporting solution,” said Inova Solutions President & CEO Tom Hubbard.
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About Zajil Telecom
Zajil International Telecom Company K.S.C.C is one of the region’s leading data telecommunications and internet solutions providers, specializing in networked IT services, local and international data communications services, broadband and internet services, and specially-tailored solutions for critical environments. For details, visit www.zajil.com.
About Arabian Information Technology Solutions
Arabian Information Technology Solutions Company W.L.L. is a fast-growing IT systems integrator and managed services provider in the Middle East and North Africa region. ArabianITS specializes in routing and switching, security, communication and infrastructure management. Under the services portfolio, ArabianITS provides data center services, outsourcing and consulting services. For details, visit www.arabianits.com.
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