Kladeo 2
Kladeo Technologies in Kinfra, Kakkanchery, Chelembra is a professionally run software production company. They have an outbound/inbound call center also. Software development, Testing, Technical support, BPO services, staff augmentation services etc. are their main activities. Babu Appat is one of the chief trainers of Kladeo. This is an excerpt from a recently held training programme on EFFECTIVE COMMUNICATION
No commentsTouchStar, a World Class Provider of Call Center Technology, Makes the Colorado Fastest Growing Company List for Five Years in a Row
TouchStar, a World Class Provider of Call Center Technology, Makes the Colorado Fastest Growing Company List for Five Years in a Row
Denver, Colorado — July 19, 2007
For the fifth consecutive year, TouchStar today announces that it made the Denver Business Journal’s List of Top 25 Fastest-Growing Large Private Companies.
The Denver Business Journal ranks small, medium, and large private companies in Colorado based on revenue growth. TouchStar is honored to return to the list for the fifth year. TouchStar credits its growth to providing its clients with world class support and communications solutions. The year ahead will also include significant growth through sales and acquisitions.
Steve Bederman, CEO of TouchStar, commented: “We continue to work very hard to grow while never losing focus on doing the next right thing for our customers, employees, and local communities. We have been recognized in six countries for contributing locally. We will be growing significantly in the next twelve months so we look forward to being a positive contributor in more people’s lives. We will soon announce a formal program that supports our employees to donate their time to local charities.”
About TouchStar
TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data and long distance services and an IP PBX. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, New York, Davenport, Iowa, Mumbai, India, Manila, Philippines and Manchester, England.
Contact:
Christina Whitfield
TouchStar
3025 South Parker Road, Suite 925
Aurora, Colorado 80014
303.338.0678
pr @ touchstar.com
http://www.touchstar.com
###
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No commentsEfficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
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Home Page > Technology > VoIP > Efficiency is the Key to Survival in Call Center
Efficiency is the Key to Survival in Call Center
Posted: Feb 12, 2009 |Comments: 0
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Efficiency is the Key to Survival in Call Center
By: saurabh saxena
About the Author
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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(ArticlesBase SC #766696)
Article Source: http://www.articlesbase.com/ – Efficiency is the Key to Survival in Call Center
With economic downward spiral, most companies are trying to either hold on to their existing customers or tap on verticals they did not cater to earlier. All this customer interaction is provided with the help of call centers. Call centers have been critical arm of the business that helps businesses provide satisfaction to their customer base. Whether business is into manufacturing or servicing, call centers have become a medium to reach out to their customers.
Call centers with high data center, big servers and a whole team of IT professionals are no more required. Currently most of the call centers are adopting for call center software companies that provide hosted solution. No call center equipment are required to set their operations.
Hosted contact center solution has full set of functionality as traditional with additional set of advantages. One of the biggest saving are realized with their VoIP backbone. These VoIP call centers have dialers that either dial or take calls of customers and routes it to different agents that could be remotely located in any part of the world.
Along with total telecoms these hosted call centers also provide dialers like auto dialers and predictive dialers to help call centers improve their agents efficiency. Once efficiency is realized the call center can get more projects and in hosted call center solution they can increase their operations to match the demand.
Also hosted call center solution allows the voip call centers to save on capex cost and ensure they can hire skilled agents anywhere in the world. Obelyx solution helps your voip call center gain all these objectives at low cost.
Retrieved from “http://www.articlesbase.com/voip-articles/efficiency-is-the-key-to-survival-in-call-center-766696.html”
(ArticlesBase SC #766696)
saurabh saxena –
About the Author:
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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lViews: 251
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No commentsOutbound Call Center Services ? A New way to explore the Horizons
Outbound Call Center Services ? A New way to explore the Horizons
Outbound Call Center Services – A New way to explore the Horizons
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Home Page > Business > Outsourcing > Outbound Call Center Services – A New way to explore the Horizons
Outbound Call Center Services – A New way to explore the Horizons
Posted: Nov 21, 2010 |Comments: 0
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Outbound Call Center Services – A New way to explore the Horizons
By: Regina
About the Author
Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
(ArticlesBase SC #3703961)
Article Source: http://www.articlesbase.com/ – Outbound Call Center Services – A New way to explore the Horizons
Now days, there are Ten 10s of companies which are offering outbound telemarketing services. Many of them embrace ground-breaking techniques to meet-up the assorted requirements. Service providers keep on meliorating there tools and techniques to deliver best to their customers and keep of improving their marketing call to increase the productivity.
Quality is a matter for which each and every company is concerned, and hence to make it even better companies setup a Quality Control Department to ensure things flow smoothly with all quality parameter are fulfill, QCD assures improvement over calls are made in an regular basis so that marketing of certain product doesn’t get hammered. QCD also help agents to enhance their quality and tells them what improvement should be done to amplify their potential.
In telemarketing services, expertise and experience makes a big impact in a team and with such standards the probability of completing project successfully is much higher. Trained professionals with deep understanding about market trends helps them to come over every hurdle and accomplish their targets within time and all this with efficiency. Recondite studies of undertaken projects is done to make sure no unturned rocks lefts, which give a boost to sales and marketing activities with right solutions, automatically leads to a successful campaign.
Today, outbound call-center services has spread in many branches, which includes surveys, mortgage lead generation, product or services promotion and marketing, email follow-up, voice broadcaster, appointment scheduling and many others services are delivered efficiently. Here we are going to brief about some outbound services provided by call-center:
1. Marketing Research and Survey:
Every outbound service provider have a goal, that to put forward such relevant information to its client so that they can use those facts and figure to make those critical business moves which assist clients to grow and develop their business when needed.
2. Sales and Marketing:
To increase the productivity companies adopt outbound call-center services, which helps them you to trigger the growth rate of company and assure to generate significant amount of revenue for client.
3. Appointment Setting or scheduling:
It is proving to be a strong foundation for companies how are using such services which create a open highway for new business, it is one of the most proficient way to handle B2B (i.e. business to business) communication, which requires a inclusive administrator panel to handle such work, so that you never miss a appointment and be there on scheduled time.
4. Product and Services Promotional activities:
Outbound services provider have one focus aim that is to provide right information to clients which can directly applied to their business strategy. It is done by well occupied infrastructure insure to fulfill the entire clients requirement to provide them right solution.
5. Voice Broadcaster:
Voice broadcaster service aim is to deliver, pre-recorded voice message to a person or machine and sometime both, depends upon clients need. It is known as one of the most cost effective service to many midsize or big companies to convey or reach to their customers or employee.
Retrieved from “http://www.articlesbase.com/outsourcing-articles/outbound-call-center-services-a-new-way-to-explore-the-horizons-3703961.html”
(ArticlesBase SC #3703961)
Regina –
About the Author:
Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
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Ramshyam provides a comprehensive and best-in-class suite of call center value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
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No commentsVOIP Solutions – Predictive Dialer Integration with Oracle’s Contact Center Anywhere
Pompano, FL — August 2, 2007
Promero, a member of the Oracle Partner Network today announced the successful integration of Oracle’s award winning call center software, Contact Center Anywhere with Promero’s ProStar CRM, ProStar Lead Manager and Nexogy’s VOIP softphone solution. Promero markets the integrated turnkey solution as ProStar OnDemand www.promero.com/ondemand.asp
Contact Center Anywhere is a web based virtual call center software that offers a complete inbound, IVR, ACD, call recording, whisper coaching along with outbound predictive dialer and preview dialer.
ProStar CRM and Lead Manager are Promero’s customer relationship management and proprietary intelligent lead distribution software titles.
Nexogy is a Promero preferred channel partner that has worked closely over the past year to certify and provide a cost effective VOIP call delivery solution that enables small to medium size call centers the ability to rapidly expand with the addition work-at-home or remote agents with the system.
“The successful certification of the unified platform provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions,” said Gregg Troyanowski, president of Promero. “In the past, poor voice quality via VOIP has been a recurring an issue. With Nexogy and Oracle, the voice quality is exceptional and the stability is virtually 100%.”
About Promero, Inc
Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800.
###
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Sales Tips for Inbound Call Centers
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Home Page > Business > Customer Service > Sales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
Posted: Nov 10, 2010 |Comments: 0
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Sales Tips for Inbound Call Centers
By: Scott Miller
About the Author
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
(ArticlesBase SC #3639125)
Article Source: http://www.articlesbase.com/ – Sales Tips for Inbound Call Centers
You need to know that customers purchase stuff for emotional reasons and then give good reasons for those purchasing decision based on logical facts. Inbound call center reps need to know that paying attention to customers, assessing their situation and providing them with options with utmost sincerity; they can as a matter of fact boost their total sales potential.
Remember, outbound call center technique is usually different from the inbound calling technique. Here are 3 top sales tips for inbound call centers:
• You may possibly need to ask the customer a number of questions in order to gain information. For the love of god! Do not let the process seem like you are interrogating him or her – this can annoy anyone! Engage the customer by simply taking the conversational approach. You should place a statement in front of a question in order to gain a favourable response. For instance, by stating you name before you ask for the caller’s name will make you become a real person to the customer and not just a nameless, faceless voice.
• Yes, outbound call center representatives lead the conversation, and you most likely feel that inbound call center operatives have no business leading the conversation because the customers are the ones calling in – well, you are wrong. You need to understand that having an established process of handling calls will allow you to successfully guide customers through the sales process. The elements of successfully guiding a customer to the sales process will include:
– Greeting
– An effective method of engagement
– Developing a strong desire for the product and or service
– Presenting a solution
– Closing the sale
– Reinforcing the customer’s purchasing decision
• Be very polite. Always remember that the customers are calling you, so you will need to express appreciation for the opportunity to gain their business. A really great way to do this is by saying “please” and “thank yours” often during the conversation. It is pertinent that you realize that not doing so might give the appearance of condescension which may actually annoy the customer and immediately reduce your chance of making a sale.
If you need to outsource your inbound call center department, it is important that you choose a company that knows all there is to know about getting great results. InSO International Call Center is the best at delivering ONLY top results in not just Inbound but outbound call center management as well.
Retrieved from “http://www.articlesbase.com/customer-service-articles/sales-tips-for-inbound-call-centers-3639125.html”
(ArticlesBase SC #3639125)
Scott Miller –
About the Author:
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
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InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
Stop Collection Calls in Canada – Richard Cooper
www.canadian-money-advisor.ca How to Stop Collection Agency Calls in Canada Monty Loree Hey folks this is Monty Loree here and Ive got Richard Cooper from Total Debt Freedom. Hey Richard, how are you? Richard Cooper: Hey Monty. Thanks for having me on again. Monty Loree: You wrote an article here that I put on my blog and it says, How to Stop Collection Calls and you’ve got a kind of an interesting angle where youre using some mechanical devices. Richard Cooper: Yes. Ive done a little bit of homework on this because there are always problems with folks that are getting barraged with harassing calls from creditors and bill collectors. It actually works for telemarketers. Thats part of the scheme because all of these companies tend to use what is called a predictive dialer. Ive got a bit of a background in the collection industry and Ive had some exposure with the predictive dialer and the way that it works. Its basically an outbound phone tool thats used by most large call centers. So your collection agents, your banks, your telemarketers whore trying to sell you windows, doors and laundry care and that sort of stuff. What they do is they basically hire one person for every three lines that theyre going to dial out because they waste a lot of resources dialing the phone not getting answers, getting answering machines not in service that sort of things. So what I found out was the way most of this predictive dialers are programmed to work is they pick up on what is called …
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at www.safesoftsolutions.com we are always changing. In fact we are improving every single day. We want simply the best for your company, that’s why we have developed the best predictive dialer software. Why the best dialer? Easy.. because our dialers simply give you more options, at a better rate,
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Companies enhance Efficiency through Inbound and Outbound Call Center
Companies enhance Efficiency through Inbound and Outbound Call Center
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Home Page > Business > Customer Service > Companies enhance Efficiency through Inbound and Outbound Call Center
Companies enhance Efficiency through Inbound and Outbound Call Center
Posted: Nov 11, 2009 |Comments: 0
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Companies enhance Efficiency through Inbound and Outbound Call Center
By: Jack Morkel
About the Author
Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
(ArticlesBase SC #1445044)
Article Source: http://www.articlesbase.com/ – Companies enhance Efficiency through Inbound and Outbound Call Center
A call center is a leading outsourced contact center solution provider for greater efficiency to organizations in and across the country. Contact centers are always thriving to deliver best possible services to Companies.
The ultimate goal of any call center is to create a symbiotic relationship between Consumers and business. Inbound and outbound call center are two different units in a region. A Call Center is a place that promotes different marketing activities to make a business viable in marketing scenario.
An inbound call center is one that receives and answers incoming calls for a specific requirement or problem. An inbound call center can be multilingual call center also to provide services in different languages to the people.
An outbound call center is one that runs a campaign to promote a product, scheme or a Company as a whole.
Both the activities are carried out by same or different call center. An inbound and outbound call center can help a business promote its activities amongst the purchasers and create awareness about the product.
Inbound call center activities are always towards providing services to the customers through their executives. Most of the clients are International clients who want services as per their own country-timings and in their native language.
Telemarketing services focus on up-selling, cross-selling, customer acquisition, surveys, retention. All these services are accomplished through traditional answering services, customer support and help-desk services.
It is through well-trained executives, trainers, skilled management staff, and state of the art technology that the goals are accomplished well within the specified time period. 24×7 services enable all types of services to be delivered in time and as per the details.
Inbound and outbound call center activities include customer satisfaction, customer acquisition, customer retention, lead generation, customer services, surveys and polling, data collection services, and many more. One of the most sought after inbound services is product enquiries that need to be treated for absolute satisfaction. It needs a lot of patience, time and energy to make the customer understand about the product and resolve his/her query.
Lead Generation Surveys are one of the most advanced and technical surveys that are carried out through Multi-branching, pop-up screens, scroll-bars, productivity and results through quality and time management.
Whether the services are inbound or outbound, both are provided with expertise and excellence.
Retrieved from “http://www.articlesbase.com/customer-service-articles/companies-enhance-efficiency-through-inbound-and-outbound-call-center-1445044.html”
(ArticlesBase SC #1445044)
Jack Morkel –
About the Author:
Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
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Businessl
Mar 30, 2010
Call Center Kolkata Best Customer Assistance Center
Call center Kolkata tries to keep the customer and the client satisfied with their services. They have one of the best infrastructure facilities. Also, they try to keep their staff happy through perks and remunerations
By:
Jack Morkell
Business>
Customer Servicel
Mar 25, 2010
How Do Call Centers Perform Data Processing?
Data processing is a tedious job and it needs hard work right from the beginning. Call centers need lots of care and expertise in collecting the right data because any small mistake may lead to the playing with results later on.
By:
Jack Morkell
Business>
Customer Servicel
Mar 25, 2010
Bpo Outsourcing-Contracting Of Operations
Business process outsourcing (BPO) involves contracting of business related activities and assigning the job responsibility to a third-party service-provider. Initially, only the large Companies were assigning the activities but now there even small Companies are allocating their important job activities to BPOs.
By:
Jack Morkell
Business>
Customer Servicel
Mar 24, 2010
Bpo Companies Solve Customer Queries Well
Business processing unit is the best place to solve all customer queries well with absolute surety. Most Companies are aware about the fact that the product or services sold to the customer are bound to fetch some queries from the customer.
By:
Jack Morkell
Business>
Customer Servicel
Mar 24, 2010
lViews: 108
How To Handle Customer Queries
Only a good quality call center can handle the customer queries well and satisfy the customer to the full. This is the reason that almost all the Companies are approaching call centers to allot the task of “handling customer queries” for them.
By:
Jack Morkell
Business>
Customer Servicel
Mar 19, 2010
lViews: 206
Satisfy Customers Through Outbound Telemarketing Services
Outbound telemarketing services are always available at very low cost to the Company. This is because the call center services India are available at very low prices as compared to other countries. This enables Companies to make use of outbound telemarketing services for ultimate customer satisfaction.
By:
Jack Morkell
Business>
Customer Servicel
Mar 19, 2010
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Jack Morkel is well known author has written article on Outbound Telemarketing Services, Offshore Call Center, Call Center Ousourcing, BPO Companies, Inbound and outbound call center and many other subjects.
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No commentsHow to Add a Script to a Campaign on your AUGUTECH Dialer
This video will show you how to add a Script to any Campaign on your AUGUTECH Predictive Dialer. For more info, please visit www.augutech.com
This is a video demo of how you can monitor or listen in on your agents with your AUGUTECH Predictive Dialer. For more info, please visit www.augutech.com
No commentsJason Rodriguez of Working Solutions Appointed President of Dallas SOCAP Chapter
Plano, Texas (Vocus) January 22, 2010
The Dallas chapter of SOCAP (Society of Consumer Affairs Professionals) appointed Jason Rodriguez as President for 2010. Rodriguez is employed by Working Solutions, the global leader in home agents, where his role is Senior Customer Strategy Specialist, US & Foreign Markets.
Rodriguez specializes in evaluating and delivering customer experience strategies and initiatives for Fortune 500 companies. His extensive experience in enterprise call centers across multiple industries has positioned him to be one of the most respected authorities on remote home agent programs. In his position at Working Solutions, Rodriguez also spearheads global expansion efforts in Canada, Europe, and Latin America.
“My affiliation and experience with SOCAP has allowed me to meet some of the brightest executives in the customer service industry, representing some of the world’s greatest brands,” said Rodriguez. “It Is an honor to serve as our chapter leader to help improve our industry.”
Rodriguez has been a SOCAP member for four years, previously serving on the board. He took office on January 7.
About Working Solutions
Since 1996, Working Solutions has helped corporations control costs while improving the customer experience. Working Solutions partners with forward-thinking companies that understand the value of aligning the contact center with the organization’s objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders with experienced agents, proven technology, and comprehensive processes. For more information, visit www.workingsolutions.com.
About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.
Media Contact:
Aaron Kannowski
(972) 202-5680
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