Compare Call Center Software

Call Center Outsourcing

In liberal terms, outsourcing merely means sourcing from the outside. However, in business terminology, outsourcing refers to hiring a third-party firm or group of individuals to do work that your company can otherwise not do. This may happen because you may not have the manpower or resources at your disposal. It often happens that outsourcing is done overseas because labor abroad tends to not only be much cheaper but more skilled as well. For example India not only has cheap labor but also has one of the highest English speaking populations outside of the US.

The reason why outsourcing is becoming such a global trend is not only because of cheap and skilled employees. The reason lies in the fact that outsourcing lets a company focus its attention on its own growth rather than on activities that may or may not help the company grow. By strategically focusing on core competencies, outsourcing also let a business pay more attention to its long term goals, aims and objectives thus ensuring the company’s’ survival in the long run. By freeing itself from labor intensive functions the company’s management is able to pay more attention to ways to boost revenues and increase profits. Some of the more popular outsourcing activities range from customer services and telemarketing, to IT management, software development, market research and financial portfolio management.

Call center outsourcing Call centers are one of the most popular businesses that are outsourced nowadays. In recent years the cost effectiveness of setting up call centers overseas has grown with leaps and bounds. The success of outsourcing call centers can be seen in the fact that many global and Fortune 500 organizations such as General Electric, American Express, Sprint, Dell, AOL, and Amazon.com have improved their cost efficiency by outsourcing the call center parts of their businesses. This shows that indeed call centers are a great way to increase profits, recruit skilled cheap labor and boost a company’s revenue.

A lot of call center outsourcing businesses are now set up in countries like India and China where labor is skilled and cheap. It is estimated that most companies that do have call centers outsourced overseas improve their cost effectiveness by up to 50%, plus they also get quality customer support and satisfaction. At the moment India is one of the leading markets for call center outsourcing in the world.

Benefits of call center outsourcing
Call center outsourcing has many benefits some of which are listed below:
Call center outsourcing has the highest turnover rate of any industry. Call center outsourcing is more cost-effective as today’s state-of-the-art call centers can make up to three times the telephone calls per hour than one can make from a regular telephone. Call center outsourcing allows a business to maximize its office space and put it to more effective use, by hiring more skilled employees for other activities. Call center outsourcing ensures that the salespeople working for your business focus their time and effort on making your company the most money; while you on the other hand are free to deal with decision makers and CEO’s. Call center outsourcing eliminates the expense of hiring extra employees and paying extra wages as well as Social Security, vacation, sick days, employee insurance, and retirement plans. Call center outsourcing let you keep your business open 24 x 7 since these centers are often located in different time zones. Call center outsourcing let a business focus on what is important in terms of future goals and strategies. Call center outsourcing provides your business with many important outbound applications like appointment setting, phone sales, lead generation and qualification, list cleaning, database building, surveys, market research, seminar registration, etc.

Call Center Outsourcing In liberal terms, outsourcing merely means sourcing from the outside. However, in business terminology, outsourcing refers to hiring a third-party firm or group of individuals to do work that your company can otherwise not do. This may happen because you may not have the manpower or resources at your disposal. It often happens that outsourcing is done overseas because labor abroad tends to not only be much cheaper but more skilled as well. For example India not only has cheap labor but also has one of the highest English speaking populations outside of the US.
Call center outsourcing

The reason why outsourcing is becoming such a global trend is not only because of cheap and skilled employees. The reason lies in the fact that outsourcing lets a company focus its attention on its own growth rather than on activities that may or may not help the company grow. By strategically focusing on core competencies, outsourcing also let a business pay more attention to its long term goals, aims and objectives thus ensuring the company’s’ survival in the long run. By freeing itself from labor intensive functions the company’s management is able to pay more attention to ways to boost revenues and increase profits. Some of the more popular outsourcing activities range from customer services and telemarketing, to IT management, software development, market research and financial portfolio management.

Call center outsourcing

Call centers are one of the most popular businesses that are outsourced nowadays. In recent years the cost effectiveness of setting up call centers overseas has grown with leaps and bounds. The success of outsourcing call centers can be seen in the fact that many global and Fortune 500 organizations such as General Electric, American Express, Sprint, Dell, AOL, and Amazon.com have improved their cost efficiency by outsourcing the call center parts of their businesses. This shows that indeed call centers are a great way to increase profits, recruit skilled cheap labor and boost a company’s revenue.

A lot of call center outsourcing businesses are now set up in countries like India and China where labor is skilled and cheap. It is estimated that most companies that do have call centers outsourced overseas improve their cost effectiveness by up to 50%, plus they also get quality customer support and satisfaction. At the moment India is one of the leading markets for call center outsourcing in the world.

Benefits of call center outsourcing
Call center outsourcing has many benefits some of which are listed below:
Call center outsourcing has the highest turnover rate of any industry. Call center outsourcing is more cost-effective as today’s state-of-the-art call centers can make up to three times the telephone calls per hour than one can make from a regular telephone. Call center outsourcing allows a business to maximize its office space and put it to more effective use, by hiring more skilled employees for other activities. Call center outsourcing ensures that the salespeople working for your business focus their time and effort on making your company the most money; while you on the other hand are free to deal with decision makers and CEO’s. Call center outsourcing eliminates the expense of hiring extra employees and paying extra wages as well as Social Security, vacation, sick days, employee insurance, and retirement plans. Call center outsourcing let you keep your business open 24 x 7 since these centers are often located in different time zones. Call center outsourcing let a business focus on what is important in terms of future goals and strategies. Call center outsourcing provides your business with many important outbound applications like appointment setting, phone sales, lead generation and qualification, list cleaning, database building, surveys, market research, seminar registration, etc.