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Open & Save improves efficiency, business intelligence with innovative use of cloud-based Telax solution.

Toronto, Ontario — May 12, 2010 — Open & Save today announced the implementation of a Telax Hosted Call Center solution at its busy corporate headquarters in Scarborough, Ontario, home to over 160 employees. The cloud-based call center solution will assist the direct mail giant in more efficiently tracking its inbound call volume, managing its national sales team and improving business intelligence.

Telax Hosted Call Center
“The reports that I can generate with Telax Hosted Call Center are invaluable. They give me a great deal of visibility into the response rates of my campaigns,” explained Open & Save Marketing Director Andrew Boone. Mr. Boone added, “The solution is also a great tool for distributing inbound leads and managing our national sales team.” In addition to comprehensive reporting, Open & Save also benefits from the automatic recording of all its calls.

“We are very excited to implement this non-traditional solution for Open & Save. They are a forward-thinking company that truly understands the value our platform will bring,” commented Mario Perez, Telax founder and President. “Because our technology fills an important need while remaining very affordable, we’re seeing more and more adoption by businesses outside the call center industry.”

About Open & Save:

Based in Toronto, Open & Save is Canada’s largest national co-op direct mail provider, frequently distributing to 98% of Canadian households. For over 28 years Open & Save has helped small and medium-sized business achieve growth and success by designing, printing and distributing low-cost direct mail pieces. With a dedicated team of more than 160 employees, Open & Save is a 100% Canadian owned and operated. For more information on how Open & Save can help you grow your business, visit www.openandsave.com.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the web at www.telax.com. For the latest Telax news, visit www.telax.com/category/news.

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