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Five Advantages to a Virtual Call Center

You may have already heard of the option of paying for a virtual call center.  Yes, it is an extra expense, and no one likes the idea of paying for something they don’t need.  However, you have to ask yourself: can you really afford not to look into this when customer service is so important nowadays?  Here are five advantages to ordering a virtual call center, that not only help save you money, but could also help increase your income.

1. A Virtual Call Center is Cheaper than Cheap Labor

Just think of how much it takes to hire a staff of receptionists—or even one receptionist!  We’re talking 0,000 a year easily.  Even half of that amount might be more than you can afford.  When you work with a virtual answering service, you are not paying a person’s salary—the company does that.  No, you are paying for the calls that are actually made.  Your total expenses will be a fraction of a full yearly salary.

2. A Virtual Call Center is Always Available

A remote call service is always available with an agent ready to take calls—and that includes weekends, nights and holidays.  When you order this type of service you are not just paying for one person’s help.  You are buying an entire company’s assistance, and they can guarantee a professionally trained operator at a moment’s notice.

3. A Virtual Call Center is Friendly

Personal answering machine messages, not matter how “personal”, just cannot compare with the human touch.  Your customers want to know that they are appreciated and “worth” a human being’s conversation.  Having a voice mail message is almost inconsiderate in modern times. 

4. A Virtual Call Center Lets You Customize Everything

Working with a remote call center lets you customize everything the operator will say, from answers to common questions, to greetings to even a call holding message.  Your customers won’t be able to tell they are dealing with a remote service.  For all they know, this operator is right there in your office!

5. A Virtual Call Center Can Instantly Deliver an Important Message

Last but not least, consider the advantage of message screening.  You can choose whether to deliver important messages to you via email, voice mail, text messaging or direct transfer.  You can use this for screening calls or just to respond to each message personally.

It’s like having your own personal secretary—at a fraction of an employee’s price! 

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