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Icmi San Diego Hosts Contact Center Agents Training Program

Attention call center professionals!! Here comes the interesting news that you may not be aware of. Do you want to hone your professional skills? It can be a real fact that it is not possible for you to make multiple trips due to tremendous workload. Well, if you’re feeling these situations narrate that of your situation as well, then you are probably at the right place.

Making a lot easier for the call center professionals to keep themselves informed and updated, here comes the April 20-23 training sessions organized at the ICMI San Diego Symposium, CA. All those professionals at work who are looking out for ways to get themselves updated about their own practices concerning diverse areas; now have a choice of becoming a part of the April Symposium.

According to the organizers of the ICMI San Diego Symposium, it will be one platform that will offer a unique opportunity for the people engaged in the customer care industry. The multiple training classes scheduled to take place at the symposium will help professionals to step up their own industry learning.

About the ICMI’s San Diego Symposi:

The April (20-23) Symposi is directed by the reputed International Customer Management Institute (ICMI). The San Diego Symposium will be offering inclusive packages incorporating multiple networking facilities and intensive training.

As per the attendees are concerned, the Symposi will bring them a complete package with a bit of mix and match included. In total, there will be 7 training course alternatives. All 7 will be ranging from 1 to 4 days in terms of duration.

Choices available for call center professionals:

The popular offerings at the ICMI include- Essential Skills and Knowledge for Effective Contact Center Management, the Workforce Management Boot Camp and the Monitoring and Coaching for Improved Contact Center Performance.

The Director speaks:

Linda Riggs, the Director of the Training and Certification for ICMI says that it is a vital need for the call center professionals to opt for an in depth training, which is cost effective and won’t be taking them away from their own center for an extensive period of time.

She also added that most call center executives these days are found to wear a number of hats working for their own organization. Therefore, it stands crucial for the agents to train themselves, thereby improving upon their own productivity ensuring quality output.

When speaking about the symposium, Linda said that the Symposi stands valuable in all respect. Throughout the 4 days, you will be receiving comprehensive training covering diverse areas including multiple networking opportunities bringing value at your work.

There will be a lot of on-site networking activities followed by the panel discussions and evening receptions. The “Lunch and Learn” session of this event will be lead by an ICMY industry expert. The ICMI’s signature “Queue Tips Breakfast” and the peer to peer sharing will be focuses on a variety of industry topics.

About ICMI

The International Customer Management Institute (ICMI) is ranked amongst the leading global service provider of comprehensive resources for the customer management executives-including agents to the top level staff- who wishes to improve the customer experiences, thereby increasing their efficiencies at every level of a contact center.