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Atlanta, GA — March 3, 2006

What: Discussion of Employee Performance Support Systems featuring Janet Emery

Who: A recognized leader in the field of call center performance improvement, Janet Emery has worked to build increased performance and profitability by assisting companies in managing their call center training investment.

With more than 20 years of experience at HP, Janet has an extensive background in leading for results and managing large-scale learning operations. Industry accomplishments include establishing award winning call center improvements as well as the implementation and management of large scale knowledge management and performance support systems. Ms. Emery’s role often requires proficiency with leading employee performance support systems including SupportPoint, developed by Panviva, among others.

Why: As business environments become more complex, more dispersed and more regulated – the variety of information to understand and act upon continues to increase for the average worker. Information, process, new applications and change can overwhelm the staff or associates responsible for providing important services. Today more than ever, companies are over investing in employee training and retention and under investing in tools for more immediate performance gains Janet’s discussion addresses how to help employees achieve confidence and competence in business processes, products and policies which results in greater adoption of software and standards and increased quality of service.

When:

March 6, 2006

Customer Care Institute’s Art of Customer Care

March 5- 9, 2006

Westin Buckhead (Atlanta, Georgia)

About Emery Performance Consulting:

Emery Performance Consulting delivers the right solution for the right issue, with measurable performance results. Leveraging more than two decades of experience in the Fortune 500 corporate environment, Emery Performance Consulting is a Human Performance development group which has accomplished award-winning increases in performance in the call center industry. To optimize profitability, Emery Performance Consulting identifies the greatest leverage solution for the business through a detailed needs assessment. Emery Performance Consulting has established a proven track record for reducing the amount of time needed for new hire training in call centers, decreasing call length and rework and improving customer satisfaction. Results range from 10-40 percent performance increases for inbound call centers. For more information, visit www.emeryperformance.com.

About Panviva:

Panviva, developers of SupportPoint, is the premier software provider of employee performance support systems to raises job proficiency for call center and sales professionals as well as business and operations staff in areas such as accounting and procurement. Panviva’s SupportPoint delivers fast access to consistently presented and personalized information beyond traditional online documentation or training simulations.

With more than 50,000 users, SupportPoint accelerates workforce adoption and daily job productivity with Fortune 1000 and Global 2000 organizations in industries such as manufacturing, insurance, distribution, telecommunications, utilities, energy and government services. Panviva offers products and services around the world directly and through service partners. Visit www.SupportPoint.com.

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