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This site will provide insight in to the mechanics of call center order taking procedures.

TAMPA, Florida — January 1, 2004 –Designed to provide information for businesses looking for order taking help in selling their product, AnswerFirst Communications, Inc. announced the publication of a new satellite website. This site will provide insight in to the mechanics of call center order taking procedures. With potentially large numbers of inbound calls, businesses increasingly turn to call centers for help in order processing. Ordertaking.ORG provides information on payment processing, web form data collection, dynamic databases, shopping cart options, fulfillment services as well as a wealth of information on which solution is right for your business.

By utilizing the latest toll-free technology and partnering with some of the best web enabled call centers, AnswerFirst allows call center agents to place customer orders in real time. Utilizing an e-commerce website to centralize all of the data collected, most any call volume and most any size of product catalog can be managed. Agents have the ability to view products, take orders, answer questions and process credit cards in real time. In addition, shipping rates, delivery times and appropriate taxation can be configured for orders. Overflow service also provides the additional security of diversifying operator locations throughout the United States so valuable commercial time is not wasted should a single call center go down.

For Further Information:

Contact: Jim Smith
Answerfirst Communications, Inc.
800-435-9332
800-421-9973 FAX
sales@answerfirst.com
http://www.answerfirst.com

Order Taking Website Provides Valuable Information For Business

Company History

Established in 1984, AnswerFirst is a nationally recognized inbound and outbound call center network providing innovative, affordable and technologically driven services to a diverse variety of clients.

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