David Berens of Dynamic Sales Innovations to Speak on Cold Calling for the Job Seeker at Community Career Center
(PRWEB) October 20, 2011
David Berens of Dynamic Sales Innovations will be presenting Fear Free Prospecting and Cold Calling for the Job Seeker at the Community Career Center in Naperville, IL on October 27th, 2011. In the current economic climate, with unemployment rates we haven?t seen in decades, job seekers need strategies to set themselves apart from the masses of candidates most employers are flooded with. Fear Free Prospecting and Cold Calling for the Job Seeker does just that. Attendees will learn how to uncover job opportunities before they are published and actually prospect for their next job.
The Community Career Center is located just west of Route 59 at 1815 W. Diehl Road, Suite 100 in Naperville, Illinois. David will be available for questions and discussion following the presentation.
About Dynamic Sales Innovations, Inc.
Dynamic Sales Innovations, Inc. is dedicated to providing its clients with innovative, cost-effective solutions for optimizing B2B sales cycles. Focused on strategic sales development, they partner with clients to increase sales productivity with two divisions ? The Sales Institute and the DSI Call Center. Both divisions operate out of DSI?s headquarters in Aurora, Illinois.????
The DSI Sales Institute provides effective sales training for all aspects of the sales cycle, with a special emphasis on the initiation of first contact, specifically cold calling. DSI is the only organization in the Midwest that is an accredited partner of the Behavioral Sciences Research Press and certified to provide the Fear Free Prospecting and Self Promotion Workshop, a world class training focused on helping salespeople overcome the emotional and psychological roadblocks that keep them from consistently prospecting for new business.
The DSI Call Center offers outsourced inside sales functions that help clients fuel top line growth, including B2B appointment setting, customer win back campaigns, satisfaction surveys and fund raising campaigns. Outsourcing cold calling functions has advantages in efficiency, productivity and morale.
Please visit the Dynamic Sales Innovations website (http://www.DynamicSalesInnovations.com) or contact the company’s sales department (800-368-5560 or 630-701-9050) to learn more about Dynamic Sales Innovations? programs and services.
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More Aspect Contact Center Press Releases
No commentsLearn About Work-at-Home Customer Service and Inside Sales Opportunities with VIPdesk Connect During Upcoming Online Informational Session
Alexandria, VA — August 28, 2009
VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.
This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:
What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities
“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”
Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.
About VIPdesk and VIPdesk Connect:
VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.
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Welcome Call Center Services- Streamline Sales Speed
Welcome Call Center Services- Streamline Sales Speed
Hire call center services to accelerate sales and marketing motion. Not gone well, right? Very natural, it should not have gone down well without explaining ‘how’ that is possible.
Unlike traditional marketing mode, marketing or sales optimization of products or services of a company in these days has got a radical transformation. Companies do not need to deploy enormous number of marketing people for optimizing their products or services. They do not need to cough up hefty recurring expenses either. They can minimize both of them instead. How? Call center services would certainly be a sure way out in this regard.
Hiring a call center service provider will dramatically bring forth the sales rate of a company product. Outbound call center service does certainly appear to be the sales lead generation option. The call center representatives make calls to the defined people of a specified region or all across the globe for the sales optimization. Once they become able to convince those people about the better advantages of their products or services, either the company takes the responsibility of closing the deal or they can even get their hired call center do the same on the part of the company. Both the ways are available.
Still, you may be seen raising your eyebrows saying to yourself that this is practically no difference. But, those who know the effectiveness of a call center service, here outbound call center services in particular, will be able to see the striking differences. First, sales optimization task is much speedier through call center than conventional optimization way, because a company representative (read call center representative) can reach out to a customer more quickly. They do not need to physically go to the customers. They can contact them over phone instead. Of course, they are to make call as per their convenient time to talk. They can reach out to masses of customers within much shorter time frame, thereby creating larger hopes of sales optimization. This inbound call center service procedure can also close the deal on an instant mode once given an opportunity of doing so on behalf of its outsourcing company. As the prospect of sales optimization is undoubtedly much higher, the outsourcing companies can also avail of the facility of minimizing their sales cost to a greater extent. Generally, the sales optimization services of the third party sales team or call center service providers are much cheaper and cost effective. With little size of hired third party sales team deployment, companies can reduce their production cost, thereby fattening their revenues much higher and of course, within much lesser time frame.
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On the other hand, companies cannot refrain themselves from delivering obliged services or post sale services to the customers whom they have sold their products or services. Providing them with such service is also much expensive. But companies cannot avoid this responsibility. They are bound to exert their customer care services. But, how do they do that?
There are various options like deploying a dedicated representative at their office premises or hiring an service provider. Customers make calls to a dedicated phone number of a company once they feel any inconveniences in using the products or services they have bought from it. The answering service of the company go forward to the help for those customers who feel happy at such service and become a loyal customer of the company, thereby enlarging the numbers of the customers. The better the post sale service of a company is, the higher the prospects of getting better business next time onwards. So, if such benefits an inbound call center service can deliver, why would the companies keep them away from having its fruits?
Andrew Simpson has been in the profession of BPO service for last seven years. His expertise and knowledge are really worthy following and valuable.
TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies
TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies
Denver, CO — April 9, 2008
TouchStar, a rapidly growing world leader in call center software and unified communications technology, today announces record first quarter sales of .9 million USD and major operations changes that yield cost savings of .1 million USD.
Sales from TouchStar’s four business units grew to .9 million USD, an increase of 31% over the first quarter of 2007. International sales continued to grow through direct sales and new channel relationships. Domestic sales increased in quantity as well as average revenue per sale. Average revenue per sale increased as TouchStar implemented its first price increase in its history. In the last ten years, TouchStar had never increased its list price despite winning more than 20 product awards and adding significant functionality each year.
Steve Bederman, CEO of TouchStar, commented: “Our sales continue to grow because we offer call centers a choice of four product platforms, hosted or on site deployment options, world class customer service, and exciting new solutions that drive call center profitability such as Best Time to Call. We chose each of our three acquisitions based on our ability to gain profitable and best in class solutions for specific market segments. All three acquisitions have just become fully integrated and we are now able to gain tremendous financial advantages.”
Operating efficiencies produced by changes made in the first quarter will yield a .1 million USD reduction in operating expenses for the 2008 fiscal year. Operating cost savings were identified by the management team through a comprehensive review of every expense among the four business units. Cost savings opportunities primarily arose from redundancies created as TouchStar acquired three direct competitors in the last three years.
Rick Morris, TouchStar’s Chief Operating Officer, added: “Frankly, we made some changes that were very difficult because they involved people that have contributed to our companies for many years. Through our acquisitions we wound up with too many managers and every department had too much redundancy. Along with the tough decisions, we found plenty of easy opportunities to reduce costs related to overhead and activities that were producing lower returns on our investments. After we made the tough decisions, we really got excited because we realized that we should exceed our 2008 profitability plan while maintaining our growth path and our core value of honoring our clients’ trust in choosing us.”
Today, TouchStar is three times larger than it was two years ago. TouchStar will continue to grow rapidly in 2008 through new sales, global market expansion, product line expansion, and the acquisition of other technology providers. TouchStar was recently recognized by the Denver Business Journal as the fourth largest software company headquartered in Colorado.
About TouchStar
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.
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Data-Tel Info Solutions Announces New Regional Sales and Operations Director in the Philippines
Mesa, AZ — June 15, 2007
Data-Tel Info Solutions, a global provider of hosted call center services, has announced that they are expanding their international operations to the Philippines. They have selected Sonny Corino to spearhead the new office as Regional Sales and Operations Director.
Hiring Sonny will allow Data-Tel to gain the inside track on business both inside and outside of the Philippines. Sonny will be responsible for bringing business opportunities, training and operations assistance to call centers in the Philippines, and will be able to direct Data-Tel’s interests in the Philippines and throughout Southeast Asia.
A native of the Philippines, Sonny Corino received degrees from the University of Baguio and Baguio Central University. He worked for a variety of local call centers before setting out on his own as a contract consultant. Sonny provided quality assurance, operations management, agent training and program/campaign analysis. It was these skills and experience that made him the top candidate in a highly competitive field.
“Data-Tel’s aggressive international strategy has been paying tremendous dividends through 2007. We are confident that our success in the Dominican Republic and Latin America will continue in the Philippines and Southeast Asia. We were eager to bring Sonny on board and we will waste no time coupling Data-Tel’s successful business model with his savvy business acumen and knowledge of the industry and region. We are very excited about his approach to call center operations and management in the Philippines.” – G.L. Scott Murray
About Data-Tel:
Data-Tel Info Solutions provides predictive dialing, fully blended inbound/outbound calling and many other services to the call center industry. xSELLerator, Data-Tel’s premier solution, eases communication between agents and customers by providing crystal clear VoIP voice quality, a user-friendly interface and customizable HTML scripting.
The growth of the telemarketing industry has influenced Data-Tel to adapt on an international level. Data-Tel’s new “Hosted Agent” program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.
Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.
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More Hosted Call Center Press Releases
No commentsSales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
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Home Page > Business > Customer Service > Sales Tips for Inbound Call Centers
Sales Tips for Inbound Call Centers
Posted: Nov 10, 2010 |Comments: 0
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Sales Tips for Inbound Call Centers
By: Scott Miller
About the Author
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
(ArticlesBase SC #3639125)
Article Source: http://www.articlesbase.com/ – Sales Tips for Inbound Call Centers
You need to know that customers purchase stuff for emotional reasons and then give good reasons for those purchasing decision based on logical facts. Inbound call center reps need to know that paying attention to customers, assessing their situation and providing them with options with utmost sincerity; they can as a matter of fact boost their total sales potential.
Remember, outbound call center technique is usually different from the inbound calling technique. Here are 3 top sales tips for inbound call centers:
• You may possibly need to ask the customer a number of questions in order to gain information. For the love of god! Do not let the process seem like you are interrogating him or her – this can annoy anyone! Engage the customer by simply taking the conversational approach. You should place a statement in front of a question in order to gain a favourable response. For instance, by stating you name before you ask for the caller’s name will make you become a real person to the customer and not just a nameless, faceless voice.
• Yes, outbound call center representatives lead the conversation, and you most likely feel that inbound call center operatives have no business leading the conversation because the customers are the ones calling in – well, you are wrong. You need to understand that having an established process of handling calls will allow you to successfully guide customers through the sales process. The elements of successfully guiding a customer to the sales process will include:
– Greeting
– An effective method of engagement
– Developing a strong desire for the product and or service
– Presenting a solution
– Closing the sale
– Reinforcing the customer’s purchasing decision
• Be very polite. Always remember that the customers are calling you, so you will need to express appreciation for the opportunity to gain their business. A really great way to do this is by saying “please” and “thank yours” often during the conversation. It is pertinent that you realize that not doing so might give the appearance of condescension which may actually annoy the customer and immediately reduce your chance of making a sale.
If you need to outsource your inbound call center department, it is important that you choose a company that knows all there is to know about getting great results. InSO International Call Center is the best at delivering ONLY top results in not just Inbound but outbound call center management as well.
Retrieved from “http://www.articlesbase.com/customer-service-articles/sales-tips-for-inbound-call-centers-3639125.html”
(ArticlesBase SC #3639125)
Scott Miller –
About the Author:
InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
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InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
Aspect Wins Nucleus Research Technology ROI Award for SAVO Sales Enablement Implementation
Chicago, IL (Vocus) July 8, 2010
SAVO, the industry-defining Sales Enablement leader, announced that customer Aspect, a global provider of unified communications and collaboration services and software, has received an ROI Technology Award from analyst firm Nucleus Research, for its SAVO implementation. Aspect was selected among 350 entries for the award, which recognizes organizations achieving exceptional return on investment (ROI) in IT deployments.
When evaluating Sales Enablement providers, Aspect chose SAVO for its content generation capabilities, integration with existing systems and ease of use. The company deployed SAVO to internal sellers and channel partners, and Nucleus Research’s analysis of the deployment found it delivered an ROI of 276 percent and payback in just five months. Key benefits of the SAVO deployment included increased sales productivity, reduced sales overhead and improved partner management.
Tom Chamberlain, Director of Sales Readiness at Aspect, led the SAVO implementation:
“Aspect enlisted SAVO’s services within the scope of a very aggressive implementation timeline. SAVO stepped up with their best practices approach and industry expertise to assist Aspect in accomplishing our objective to launch a comprehensive, efficient, and easy-to-use and maintain Sales Enablement system in just five weeks. SAVO’s commitment and proficiency proved the company to be an integral component of our Sales Enablement strategy.”
Nucleus Research carefully assessed the costs and business benefits of technology implementations for each nominated organization, and selected Aspect for the tremendous value per dollar spent.
Rebecca Wettemann, Vice President of Research at Nucleus Research, stated:
“In addition to improving overhead within the internal organization, SAVO enabled Aspect to streamline sales readiness with its channel partners, leading to better sales productivity and solid ROI.”
About SAVO
www.savogroup.com
SAVO is the industry’s leading provider of Sales Enablement solutions, which maximize a sales organization’s ability to communicate value and differentiation in clear, consistent, and compelling ways. SAVO’s award-winning, on demand application combines proven sales and marketing best practices to address all aspects of the sales enablement challenge – spanning people, process, content, and technology. SAVO’s on-demand application and services have been developed and refined through long-standing relationships with companies such as Morgan Stanley, VMware, Walt Disney, ADP, Staples, Unum and GE Healthcare. The combination of real-world client experience, an innovative consulting approach and award-winning technology uniquely positions SAVO to deliver practical solutions to enable the entire sales organization.
About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.
Follow Aspect on Twitter at http://www.twitter.com/AspectUC.
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Contact:
Leah Neaderthal
312-506-1727
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No commentsGood Leads? Appoints Two Seasoned Industry Sales Executives
Salem, NH — February 10, 2009
Good Leads® continues expansion of its market share and geographic footprint while solidifying the organization with significant management additions. With the appointment of Philip Bartley as Director of Sales and Donn Frohock as Director of Inside Sales, Good Leads® is poised to take full advantage of its operational team and highly skilled business development representatives.
Bob Good, CEO of Good Leads®, adds “We are confident that Philip and Donn’s industry experience (see www.goodleads.com/management.htm) and entrepreneurial spirit are the right combination for success in achieving our aggressive corporate objectives. Both executives have a combined 35 years of sales and operations experience in the high tech industry”
Bartley, when speaking about the current state of the industry, said that statistics he’s seen indicate “that 50% of all North American companies use a contract business development force in some capacity and this number will increase by almost 10% this year alone.” That number is even more significant when the high tech industry is analyzed on its own. “The expense of client acquisition combined with the demands on closing sales sooner, now makes, or should make, ‘just-in-time’ lead generation and pipeline management services a ‘must have’ on every marketing and sales executive wish list,” added Bartley.
Bartley has In-depth experience in business development and sales management of software start-up’s and selling and account managing blue chip clients at the executive and technical level. Bartley has worked for such notable companies as Demantra, MRI Boston Group, V3 Systems and Logility Inc. Bartley has a degree in economics from Manchester University (UK).
Frohock has developed successful inside sales teams in the technology, banking, and biotech industries. He has managed outbound campaigns for HP, Sun Microsystems, CA, IBM, and other prominent high tech companies. He has also built two outbound call centers in New England. Prior to Good Leads, Frohock has worked for such notable companies as NEC, Baybank, TeleSpecrtrum Worldwide and Millipore Corporation. Frohock received his BS Degree in Marketing from Bentley University.
About Good Leads®:
Good Leads®, (www.GoodLeads.com) is a leading provider of outsourced business development services including seat acquisition, qualified lead generation and qualified voice to voice and face to face appointments. For almost ten years, Good Leads® has partnered with domestic and international institutions, from high tech to governmental agencies, to develop and implement a business development strategy as part of their integrated marketing plan.
Contact:
Andy Copanas, Director of Public Relations
Good Leads®
(603) 894-LEAD (5323)
http://www.GoodLeads.com
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Related Outbound Call Center Press Releases
No commentsNew Vice President of Sales Brings Catalyst for Growth
Phoenix, AZ — March 17, 2006
Synergy Solutions, Inc. a premier provider of outsourced customer contact solutions, recently hired 18-year veteran teleservice professional, Jay Hammans, as Vice President of Sales.
“I am thrilled to add someone of Jay’s expertise and experience to the Synergy Solutions team,” commented Synergy Solutions president, Lori Fentem, “I’ve known Jay in the industry for many years and he comes to us with vast experience in all areas of client services, account management, and sales and his commitment to excellence blends perfectly with the Synergy Solutions culture.”
Prior to joining Synergy Solutions, Hammans began his teleservices career with Idelman Telemarketing, where he spent 8 years opening and operating call centers and serving as Call Center Manager. Jay also worked with Sitel Corporation and assisted their early efforts towards international services to U.S. companies. In 1996 he joined ProMark One as director and soon became their Vice President of Client Services. When ProMark One was acquired, Hammans moved to the consulting side of the teleservices industry working with TPG Telemanagement and Concentra Solutions, assisting a number of companies to identify, initiate and manage outsourced service opportunities for customer care, sales and support.
In his new position, Hammans will be called upon to increase awareness of Synergy’s inbound calling services and continue to position Synergy as the customer contact company of choice across the country. “Synergy has a great culture, fantastic leaders, and they’re really making a difference in the industry by providing responsible, customer-focused solutions,” commented Hammans, “Synergy is the kind of company that I would be completely comfortable having represent my brand to my customers for so many reasons, and I’m excited to get the opportunity to share those with our future clients,” he added.
Hammans will be based in Omaha, Nebraska, where he lives with his wife and four children. Hammans is involved in the community through a number of service oriented civic groups and religious organizations.
About the company:
Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.
Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504 or visit www.synergysolutionsinc.com
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Symon 2010 Digital Signage Sales Conference
Symon 2010 Digital Signage Sales Conference
Conoce un perfil diferente de los principales actores de la industria. En este video toca el turno de Facundo Ferreyra, Client Principal de Professional Services de Avaya.
Video Rating: 5 / 5
