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Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

Leesburg, VA — October 26, 2010

TelStar Hosted Service, Inc., premier provider of call center service delivered from the cloud, announced today that veteran call center and business process outsourcing (BPO) executive Karen Banta has joined the company as SVP of Sales. The addition of Ms. Banta to TelStar Hosted’s seasoned management team positions the company to better serve enterprise clientele seeking on-demand call center services. Ms. Banta, whose résumé includes sales leadership positions with Microsoft, Stream International, Software Spectrum, Convergys and Echopass, brings to TelStar Hosted twenty five years of experience in the call center, BPO and voice applications market. Ms. Banta has stellar track record in consistently delivered exponential revenue growth through both direct and indirect sales channels. At TelStar Hosted, Ms. Banta will initially focus on enterprise sales and business development opportunities in the United States and Canada.

“We’re delighted to have Karen on board” said Jim Dunn, CEO, TelStar Hosted. “We have had unprecedented growth this year. Many companies with significant call center infrastructure are avoiding capital expenditure and rushing to a virtual call center environment. Karen’s leadership and proven track record with large enterprise clientele will accelerate our momentum in the call center-as-a-service market.”

Karen Banta said “TelStar Hosted has an incredibly strong call center-as-a-service offering and a unique value proposition. I am excited to join a proven management team and help build the company’s success in this high-growth market segment.”

Karen Banta

With more than two decades of sales and management experience, Karen Banta has developed a keen sense of how to sell solutions to enterprise clients. Karen has an extensive value based selling career and has consistently been a number one producer in sales. Karen has an extensive background in Business Process Outsourcing (BPO), strategic sales, and highly focused account management skills through her work with many large organizations including: Microsoft, Stream International, Software Spectrum, and Echopass. Karen has fostered and developed many large scale relationships with clients such as HP, Symantec, Real Networks, Cisco, Apple, and Avery Dennison.

About TelStar Hosted

TelStar Hosted is the leading call center-as-a-service technology provider offering virtual call center and predictive dialer capabilities via the cloud. Our offerings which resides on our shared SAS70 secure platform, allows clients to avoid large capital expenditures and pay per month with competitive long distance usage fee with full life-cycle support. Our feature rich, sophisticated call center / contact center services are deployed quickly and affordably across a distributed environment. We are service based culture with a highly motivated & skilled organization. Please visit http://www.TelStar Hosted.com.

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Employing Predictive Dialers to improve Product sales

Together with the advancement in technology, a lot of new locations have been honed to a far more polished look and made using for your benefit of human beings in several industries for that goal of generating profit and earnings as very well as accomplish a high modicum of success. So much so, that in recent years numerous efforts are actually manufactured to skilfully develop numerous areas so as to have the goals set by us. As the digital age converges, the availability of recent software’s and state in the art equipment and its access has been opened for the use of these purposes. Get in touch with centres are actually growing in range for your past couple of years and also have turn out to be a profitable company venture. Numerous people today are already working at such centres plus the employees transcend all boundaries of age, class and race. Most from the time students are also seen working at contact centres, sometimes full and often part-time to either assist purchase studies or just create a extra productive use f their time.

Software’s are actually around all of the time along with the use of these within the call centre business is a massive accomplishment. Their launch into the marketplace has not only created waves but produced the lives of numerous entirely uncomplicated to deal with. Predictive dialer software’s, as they’re duly referred to as would be the principal approach of employing reliability and ease into this business enterprise. They operate inside form of your placement of calls; a set amount at a particular schedule as a way to keep up with the decision centre agents busy and to make maximum use of their time. Moreover, consumers do not have to wait on the line for his or her turn to talk to an offered employee and if this happens, they’re far more likely to say goodbye instead of wait for a long period to become able to get attached to an idle operator. In addition to the numerous advantages associated with predictive dialer software program, you’ll find some disadvantages as effectively. These are mostly to do with all of the poor software package top quality which is often manufactured available from the marketplace place which can corrupt a system and destruct the call centre organization.

Using the using this kind of application, sales and validity of the decision centre organization is increased because by way of this objective people today do not need to watch for somebody to get the phone because the calls are being automatically generated to get received by idle get in touch with centre agents. It’s important to make sure time calls in a very particular way so that every time a person calls, the staff is able to talk to them. The pc software needs to be installed in a very correct method to avoid poor top quality and reduced service further decreasing the quota of customer satisfaction. Hosted predictive dialer application works by controlling the amount of telephone numbers it dials. Making use of an equation of algorithms and previously gathered data from the employees function at the decision centres enables the software to produce a schedule of when and hoe numerous calls to place inside a certain time set that will be sure that employees is available to discuss to all of the buyers.

This helps in achieving a balance of function limit of the call centre agents and in ensuring a lucrative and a successful enterprise and to improve earnings and gross sales. Given that more time is put in talking to the clients, agents grow to be skilled inside the art of conversing professionally and are capable of note the likes and dislikes of purchasers. Productivity increases as properly and makes positive the decision centre is running smoothly. The elevated efficiency provided bys such software also increases reliability and also the company facet of the call centre so that much more purchasers are happy for connecting to such an organization that values the time of the clients and makes them feel important. Buyer satisfaction is an important aspect in any business and profit and accomplishment can only be achieved if this kind of a objective is kept in mind when dealing with the organization.

VIPdesk

Alexandria, VA — August 28, 2009

VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.

This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:

What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities

“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”

Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.

About VIPdesk and VIPdesk Connect:

VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

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Inbound And Outbound Call Center Boost-Up Sales

Call centers are contacted by the Companies to boost-up their sales and marketing.

Inbound call centers are meant for taking-up calls from the customers and answer their queries satisfactorily. Call centers have proper infrastructure to take-up the calls and reply them instantly. Clients are well aware of the fact and they approach the inbound call centers to train them for their specific needs. The infrastructure is full of latest advanced machinery which can handle multiple calls easily. Customers can also contact the executives through mails and other means of communication like chatting, etc. Inbound call centers are available to satisfy the customers, whatever their need may be.

Executives of inbound call center are trained to satisfy the customers for their probable queries. They are also well-equipped with the language known to their customer. A Spanish-speaking customer is replied in same language and accent to make them feel special and cared-for.

These days, if a customer is not satisfied about the product then he will narrate the products’ bad-qualities to other people also. This way an unhappy customer creates sixteen other bad customers and the cycle goes on…Clients are well-aware of this situation and hence avail services from inbound call center India for better business and marketing prospects.

The outbound call centers are also meant to make calls on behalf of the client and ensure various activities online. These centers are used to fix-up appointments, generate positive customers for the client, enable services like insurance and travel-related services, etc. The outbound call center is the same as inbound call center. The infrastructure required for setting-up both the units are the same. The only difference is that the calls are made from outbound call center to the customers for enhancing marketing activities. Some call centers are operating as inbound and outbound call center to satisfy their customers and make best use of resources.

Learn how to transfer a customer to Ivy Sales Floor

Shalom73 is the official blog of Aaron Reynolds and Five9 Productions. We provide commentary on the bible and contemporary commentary for a wide range of Christian issues. Please visit our official web site at www.five9productions.com and then head over to our blog at www.five9productions.com/Shalom73.

Sunnyvale, CA — August 27, 2010

Brad Mack is now Senior Vice President of Sales at Transera Communications, a provider of virtual call center solutions for distributed multi-site call centers. Mack brings a wealth of experience to the company and the burgeoning virtual call center market. He previously ran partner development and direct sales at Contact Solutions, a provider of on-demand call automation solutions, and prior to that had an 11 year stint running Americas’ Sales at Intervoice, the industry-leading manufacturer of self-service platforms. With over 25 years of sales leadership experience at established companies such as Octel, ROLM/IBM and Xerox, Mack is positioned to immediately impact Transera’s business.

Prem Uppaluru, President and CEO, Transera, said, “We are excited to have Brad as part of the Transera management team. His knowledge of, and experience in, the call center industry will be invaluable to Transera as we meet the demand for contact centers transitioning away from on-premise to virtual call center solutions.”

Key Points:

Brad Mack joins Transera as Senior Vice President of Sales

Mack has over 25 years’ experience running sales organizations in the voice and call center markets

The trend of call centers transitioning from aging and proprietary on-premise equipment to cloud-based solutions continues to attract talent to the virtual call center market

About Transera

Transera’s virtual call center software intelligently connects global callers and agents, rapidly delivering both top and bottom line results. Our cloud-based solution helps high-volume multi-source call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays. Addressing these and other call center management issues translates into tangible business results. In fact our customers have already shown they can use Transera to increase revenue by 10% and lower total cost of ownership by 40%. Transera is a privately-held company based in Sunnyvale, California. http://www.transerainc.com.

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Realize More Sales With Outbound and Inbound Call Center Contractor

Growing companies as well as companies who want to increase their growth are turning to customer relationship management strategies to reinforce their marketing initiatives. To achieve the best results in the shortest period of time, many businesses are hiring an outbound and inbound call center contractor to design a custom solution for their communications with the buyers.

While the essence of a customer care program is to resolve support issues, manage information and promote a company’s brand, the personnel and technology required to make it possible can be complex and time-consuming to configure properly. It’s essential to hire a call center contractor who is knowledgeable in communication systems as well as being experienced in employing program managers, teams of live operators and account representatives.

In addition to the telephony equipment that routes customer calls on your toll-free numbers, there are many companies who employ a call center contractor to enhance their Internet operations. Your success is directly linked to the success of call centers experienced personnel and the technical communication solutions it employs.

The quality assurance program of your company reflects your respect for your customers. At the same time, you want to your business to achieve the best results from direct marketing efforts as well as increase the level of comfort and confidence of your customers. Using both telephone and web-enabled methods of interacting with consumers gives your company different ways to collect data that can be used to improve your product or service delivery.

The inbound and outbound call center contractor also plays a vital role in ensuring that your customer care specialists have the training and information that they need to provide accurate and timely information for the most complex programs. The most efficient call centers can offer your business a team of professionals that deliver personalized call management by being fully acquainted with your communication procedures to work as a department of your company rather than an independent firm.

Because of the variety of systems available, it is important to consult with an outbound and inbound call center contractor to determine which is best for you. Many businesses that manage telephone advertising campaigns need call centers that use automated systems such as interactive voice response or advanced speech recognition. These are usually coupled with call routing techniques that ensure high end resolution.

When you want to use a call center to implement your marketing solutions you need skilled professionals whose services are available around the clock to meet the needs of the international market. The outbound and inbound call center contractor should be able to facilitate every aspect of the communication process with an understanding of specific needs of different sectors such as education, healthcare, financial services, entertainment, publishing or insurance.

These professionals can be of invaluable assistance in helping your company make use of competitive marketing techniques and tools to meet your profit target. Developing a telemarketing call center solution for your company requires a comprehensive strategy to not only increase your customer base but provide them with a positive interactive experience with your business.

Veteran Sales Executive Brings 30 Years of Proven Experience Accelerating Revenue Growth Thorough Indirect and Direct Channels

San Carlos, CA — June 16, 2010 — Contactual (www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced the addition of industry veteran Wendell Black as Vice President of Worldwide Sales.

Black joins Contactual as the market for hosted contact center solutions is experiencing significant growth. To capitalize on this opportunity Black will build upon the company’s success in both direct and indirect distribution to rapidly accelerate revenue growth on a global scale. Black will lead overall sales initiatives including direct and indirect channels, domestic as well as international sales, pre-sales and partner teams.

“I am thrilled to join Contactual at a time when the market is embracing new approaches to providing a world class customer experience,” said Black. “Contactual’s patented technology platform, roster of global distribution partners and years of experience successfully delivering on-demand customer interaction solutions to both Fortune 500 and small to medium-sized firms around the world uniquely positions the company to capitalize on the market’s shift to on-demand solutions.”

Prior to joining Contactual, Black was Vice President, Contact Center Anywhere for Oracle, USA. In this role he was responsible for on-premise and on-demand contact center infrastructure solutions. Prior to Oracle, Black spent 4 years as President, Worldwide Sales and Marketing for Telephony@Work where he successfully led the growth of the company by a factor of 15X in 4 years prior to its acquisition by Oracle. Black’s industry experience also includes roles at Nortel, Aspect Communications and Lanier/Harris.

“We are excited to have an executive of Wendell’s caliber join the team at Contactual,” said Chris Brennan, Contactual President & CEO. “The adoption of on-demand contact center solutions is explosive and represents a multi-billion dollar market opportunity. With his extensive domain expertise, deep understanding of our distribution strategies, including working with our largest resellers, and experience driving success in fast-growing technology companies, I am confident Wendell will play a critical role in extending our market leadership,” added Brennan.

About Contactual
   
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn’s inaugural “OnDemand 100” as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

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