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Toronto, Canada — November 6, 2004

TigerTel/UTR (TigerTel Communications Inc.) is pleased to announce that four of its locations have received several awards for outstanding service and achievement in the call centers Canada industry.

TigerTel/UTR Toronto, Montreal, Oshawa and London locations have been awarded with the Call Center Award of Distinction by CAM-X, the call centers Canada industry trade association for providers of call center services including Inbound Order Desk/Help Desk, and Web-Enabled Customer Assistance. The Award of Distinction was developed by CAM-X to “celebrate excellence in Customer Service for those call centers responding to the more complex requirements of e-commerce and consumer response”.

TigerTel/UTR Toronto has won the prestigious Call Center Award of Distinction over the past three consecutive years. The TigerTel/UTR Montreal location has won the coveted award over two consecutive years. In addition, TigerTel/UTR Oshawa and London locations (first time entrants) were awarded Call Center Awards of Distinction. All four locations ranked among the top ten final scores across all Canada call centers, with TigerTel/UTR Toronto finishing among the top five scores for outstanding customer service in the call centers Canada industry.

In addition, the TigerTel/UTR Toronto location has been an awarded with an exclusive, Diamond Award of Excellence, also by CAM-X. This is the 12th consecutive year the Toronto location has done so. The Award of Excellence each year celebrates call handling techniques and customer service for Canada call centers and message centers. The Calgary branch, a first time entry, was also awarded with the prestigious CAM-X Award of Excellence.

“TigerTel/UTR’s showcase of top-notch customer service serves as a benchmark for all message service companies,” states Lillian Lyle, CAM-X President. “In an industry that relies on person-to-person communications… the Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements.”

“The TigerTel/UTR representation of excellence in the industry is unprecedented,” says Sue Coetzee, Vice President of Sales and Marketing for TigerTel/UTR. “As a Canada call centers company, these awards represent the achievement of a high level of standardized service delivery, spanning the entire country. We are tremendously proud of the systems we have built and the people who deliver this service excellence throughout our call centers across Canada.”

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. >From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

1-888-737-7667

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