TouchStar, a World Class Provider of Call Center Technology, Announces Additional Management Tools With New Reporting Product

December 24th, 2010 | Category: Hosted Call Center

Denver, Colorado — July 30, 2007

TouchStar today announces its release of the TouchStar Reporter 6.1 application. TouchStar Reporter empowers call centers with tools to intelligently manage their employees and campaigns in real time. Call center managers are able to make rapid decisions based on the information available through TouchStar’s reporting application.

Reporter allows managers to easily create custom reports through a graphical interface based on date ranges, agent stats, team data, campaign performance, and other metrics. Visual analysis of graphs provides rapid trend and comparison data.

The latest Touchstar Reporter 6.1 release introduces a report scheduler function, group emailing, and the ability to save queries in the custom builder tool. Reports can be scheduled to automatically run at specific times and then exported in multiple file formats to any email address.

The new version also incorporates new inbound reports for clients who are using TouchStar Software Version 5.7.0. New features include advanced queue management, multi-language support, and additional time increments necessary for inbound reporting.

Steve Bederman, CEO of TouchStar, commented: “TouchStar is currently the fastest growing provider of call center technology in the world because of our commitment to our customers. We are continually developing new products and tools to meet our clients’ needs and requests. We are proud to say that the pace of our progression exceeds the standard in our market.”

TouchStar develops and supports world class call center systems for outbound, inbound, and blended communications. TouchStar empowers call centers with a partner that commits to world class support, fair prices, and robust features.

About TouchStar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, New York; Davenport, Iowa; Mumbai, India; Manila, Philippines and Manchester, England.

Contact:

Christina Whitfield

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr @ touchstar.com

http://www.touchstar.com

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