Tough Times Call For Tough Solutions?
Tough Times Call For Tough Solutions?
Tough Times Call For Tough Solutions…
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Home Page > Technology > VoIP > Tough Times Call For Tough Solutions…
Tough Times Call For Tough Solutions…
Posted: Feb 23, 2009 |Comments: 0
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Tough Times Call For Tough Solutions…
By: saurabh saxena
About the Author
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
call canter solution
voip call canter
(ArticlesBase SC #785478)
Article Source: http://www.articlesbase.com/ – Tough Times Call For Tough Solutions…
As recession looms large, cost cutting is the need of the hour in every segment of economy and call centers are no exception. Tough times call for tough solution. So for all those call centers who are exploring market for cost effective solutions , hosted VoIP contact center solution can go a long way in serving the purpose without any compromise on quality and quantity.
Ideal solution in this direction comes from oBelyx, their hosted VoIP contact center solutions provide web based call center functionality within couple of hours. The best part is that this call for no huge investment in infrastructure as oBelyx does not use any server at contact center premises which conserves energy. Even in the data center where the ôBelyx platform is hosted, light-weight, low-end, low-energy consuming servers are used. The call centers can even do away with the IT staff.
These Hosted VoIP contact center solution have a long list of advantages such as: extremely efficient predictive dialer and ACD solution, call reporting and recording tools, no installation and upfront costs, and much higher productivity.
As these VoIP call center management and analysis can be browsed from any part of the world, it is also a reason for staff to rejoice as they have the freedom to work in comfortable environment. All one needs is headphones, Window PC and broadband connection and then an agent can work from any part of the world. The best part is that a supervisor can still monitor the operations and measure the performance of the call center at both campaign and agent level. Depending on the reports, a supervisor can even re allocate resources and agents from time to time.
More business is also confirmed by hosted VoIP contact center solutions as the agent spends more time in talking and closing a business deal rather than dialing or dealing with answering machines.
Enabling the business to scale new heights, it is an economical blessing for call center industry, where the scale of operations can be adjusted as per the market demand. This flexibility of operations checks unnecessary wastage of precious resources and prevents loss.
In short, Obelyx call center technology platform helps call centers to serve their customers better without being an economical burden. So those call centers that aspire to sail through tough times need to immediately need to switch over to VoIP based call center solutions that assist call centers to reduce call costs and lower churn, besides sweeping decline in agent and administration costs.
Please send your questions/comments to
info@mycallcentersolutions.com
support@paramnetwork.com/services/call-center-solutions.html
feedback@3clogic.com
For More Information To Visit This Site : http://www.paramnetwork.com/services/call-center-solutions.html
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saurabh saxena –
About the Author:
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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Source: http://www.articlesbase.com/voip-articles/tough-times-call-for-tough-solutions-785478.html
Article Tags:
voip call center, voip dialer, call center software, auto dialer, predictive dialer, hosted call center, telemarketing phone, dialer, call center equipment, acd, ivr, hosted predictive dialer, call center solution, inbound call center
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Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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