Compare Call Center Software

Montreal, Canada — April 4, 2005

Internet Merchandising Systems Inc. announced today, two new features are available as standard on all new releases of their IMS Voyager Hotel & Tour Reservation Software System.

The first is the ?Sales Agent? (Call Center) Desk module that allows the website owner to utilize internal sales agents or inbound/outbound Call Center Agents to book or make reservations on behalf of a client. The Sales Agent can create a new customer or third party profile or use a clients existing customer profile from the IMS Voyager Reservation Software database.

This allows sales agents to take orders by telephone, fax or email and enter them directly into IMS Voyager via their browser to create room reservations or book tours using the clients profile selected from the client list.

IMS Voyager already has another powerful feature that allows owners to create Reseller (Travel Agent) groups and assign them differing or unique commission rates. (There is no limit to the number of Reseller groups they can create.)

As such, you are able to create unique commission groups to assign your Agents. Each commission group can have its own commission structure. This enables you to reward ?high performers?, ?managers and executives?, or even create ?special terms bonus? agents.

IMS Voyager Hotel & Tour Reservation Software can dramatically expand the use of outside companies and agencies and/or agents, including travel agents and third party resellers to book an owner?s reservation products and services.

This dynamic and powerful module includes commissions, discounts and tracking by outside sales agency and/or individual agents within agencies.

The second new feature is the integrated ?Guest Access Module? that allows a guest to login to Voyager Hotel or Tour reservation Software and cancel a booking they have made, allowing them to make reservations on new dates, etc. Access to Voyager is gained via a login link using their original and unique username and password that was used at their time of booking.

The booking is removed from the reservations database and written to the cancelled reservations database. The rooms will then be returned to Voyagers room or tour availability database. The administrator, property owner/tour operator and guest will receive an email stating that the reservation has been cancelled.

IMS Voyager Hotel & Tour Reservation Software is designed for hotels & tour companies of all sizes, allowing hotels & tour companies to manage directly their online bookings and rates distribution to all market segments including Internet users, travel agents and corporate clients.

It also provides instant confirmation of reservations made through their website, and will notify the Reservation Department though automatically generated e-mail messages.

The software includes many other standard features and capabilities to promote and grab attention such as: travel agent booking, corporate booking and wholesaler booking.

For web promotion the software also includes as standard an integrated newsletter & email engine, automated affiliate program, a full ecommerce gift shop capability, P2P (Product to Product) up-sell display linking and merchandising plus a powerful coupon discount module.

Pricing and Availability

The full software package for individual hotels, property or tour websites is available from only $ 595.00 US fully installed and includes training. Current owners may upgrade for a small fee.

Internet Merchandising Systems Inc. (http://www.imscart.com) was founded on a commitment to develop innovative products and services to meet the needs of their hotel and tour partners in improving profitability and productivity and the IMS Voyager Hotel & Tour Reservation Software System helps companies build connected enterprises to capture more market share, communicate effectively and operate competitively.

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