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: VoIP Predictive Dialers – a Technical Legacy

Placing outbound calls is an inseparable part of call center operations. For years now call centers have been leveraging predictive dialers for easy automation of their enormous outbound calls. But the trends of technology and science are ever-changing. So are the needs of proliferating call center industry. The recent such technological leverage that has hit the market is VoIP predictive dialers. As the name inflicts VoIP predictive dialers work on the same platform as predictive dialers but with VoIP technology operating at the back.

VoIP predictive dialers are based on SIP (Session Initiation Protocol) that runs smoothly with all communication infrastructures and VoIP environs. Besides, reducing expenses on dedicated communication infrastructure it put call automation and routing at ease.

The exclusivity of VoIP predictive dialers lies in its keen prudence to distinguish amid an answering machine or live call, network crunches or out of order numbers. A blend of all these leverages deliver a perfect solution for multi campaign handling, efficient call routing, minimized operating expenses plus a highly customizable software to match up diverse business needs.

What more, with VoIP predictive dialers one can cut maintenance and infrastructural costs to almost half.

With VoIP support it enables agents to work and coordinate from remote location as well. This means, now the agents have the liberty to work from home and yet deliver maximum output.

VoIP predictive dialers has opened new gateways to success and profits. Leveraging the enormous benefits of VoIP predictive dialers is a sure shot way to victory.

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