LiveOps, the virtual call center company, announced today that the LiveOps On-Demand Contact Center Platform has received a 2008 Product of the Year Award from Technology Marketing Corporationâ??s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM,

SANTA CLARA, Calif. (February 03, 2009) –

LiveOps, the virtual call center company, announced today that the LiveOps On-Demand Contact Center Platform has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Customer Interaction Solutions Product of the Year 2008

The LiveOps On-Demand Contact Center Platform is the only mission-critical contact center platform that can be deployed in days versus months, requires no upfront capital expenditures and provides high availability, security and ease of integration for businesses of all sizes and industries. By empowering users with flexibility, end-to-end visibility and control in operations, the platform results in greater cost optimization and operational efficiencies for businesses. The LiveOps On-Demand Contact Center Platform has been successfully deployed by Fortune 500 and major brand companies for both brick and mortar call centers, as well as to manage remote agents (i.e., home agents, branch offices).

“We are honored to be recognized as a leader in contact center technology by Customer Interaction Solutions magazine,” said Wes Hayden, president of LiveOps. “Recognition as Product of the Year is a result of our commitment to developing innovative contact center technology that is designed to advance the industry with an on-demand platform that can be rapidly deployed, is simple to use and scales instantly as business needs change.”

The LiveOps On-Demand Contact Center Platform is a fully-integrated, end-to-end solution for call center functionality. It includes a robust IVR, call routing, agent management, workforce productivity, call recording, quality monitoring, real-time reporting and analytics. The LiveOps On-Demand Contact Center Platform provides unprecedented visibility across every call center function. Built from the ground up to deliver mission critical availability, the LiveOps On-Demand Contact Center Platform offers rapid scalability and best-in-class security. With the LiveOps On-Demand Contact Center Platform, customers can leverage the advantages of carrier-grade call center availability combined with Internet scalability without having to invest in expensive on-premise contact center infrastructure.

“I am pleased to award LiveOps for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”

For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About LiveOps, Inc.

LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world’s largest virtual contact center, providing the only complete solution with on-demand applications, access to home agents and proven best practices that deliver breakthrough results. LiveOps’ On-Demand Contact Center Platform instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced independent home agents provides unmatched service. LiveOps’ cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Santa Clara, California. www.liveops.com.
About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

For more information about TMC, visit www.tmcnet.com.

Source: LiveOps