3CLogic Call Center Review

Company: 3CLogic
Website: http://www.3CLogic.com

3CLogic is a provider of multichannel IP contact center solutions  Their contact centers solutions will help businesses acquire more customer loyalty because they will be able to communicate with their clientele in a more personalized and flexible way.  3CLogic’s products are modern and cost-effective. 3CLogic serves businesses of any size and allows them to grow and increase their flexibility to maintain a high standard of customer service.

3cLogic Key Features
3CLogic has two innovative contact centers for companies that focus more on inbound or outbound calling.  These solutions have a wide range of features, including conference calling, chat, call scripting, barge-in, ACD and more.  Below is a list of each contact center’s key features.

Inbound Contact Center

  • Call Recording – all calls are recorded to ensure that agents deliver the highest performance.
  • Interactive Voice Response (IVR) – pre recorded menu directs customers to the appropriate agent.
  • Skills Based Routing – customers can be routed to the right agent with the appropriate skills for the call.
  • Customer History Database – this gives agents the customer’s call history so they can offer a more personalized service.

Outbound Contact Center

  • Multiple dialers – predictive, auto and preview dialers help agents reach more customers in an efficient manner.
  • Campaign Management – call more people effectively while managing campaigns better.
  • Web Call Back – customers can submit their information through the web so an agent will call them back.  This allows customers to eliminate wait time.
  • Performance Monitoring – allows managers to monitor agent performance.

Standout Features

  • TMC named 3CLogic the “VoIP to Thrive in 2010”.
  • Both call centers have CRM integration capabilities.
  • The reports are exportable in Word, Excel and PDF.
  • 3CLogic call centers are available as hosted or on premise solutions.

Their solutions are delivered as hosted or on premise solutions.  The call center solutions are powered by 3CLogic V-TAG software.

Happy Customers
First Family Insurance, Cediva, Integrated Response Group, CAPTEL, Oak Tree Financial

3cLogic has a help and support section on their website, which includes a “Frequently Asked Questions” section, user guides and troubleshooting forums.  Users can also contact 3cLogic support representatives by email, live chat or phone.

Bottom Line
3CLogic made their call center solutions simple so they are easy to use and fast to deploy.  3CLogic helps businesses increase versatility and flexibility.  Customer service is sure to improve, keeping customers loyal and revenue high.