Contactual Call Center Review

Company: Contactual

Contactual is a call center provider that has modernized the traditional call center by delivering their solution in the cloud.  Their software-as-a-service (SaaS) call center solution enables agents to access and manage customer interactions with only a web browser, an Internet connection and a phone.  This reliable company serves small and medium sized companies, including several departments of Fortune 1000 companies.  Contactual’s flexible solution, the Contactual OnDemand Contact Center, is feature rich and is sure to save your company time and money.

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Contactual Key Features

Contactual’s contact center solutions have award-winning user interfaces, professional service capabilities and comprehensive reporting tools.  They also have internal help desks, desktop sharing, skill-based routing, ACD, CTI and more.  Below is a list of the key features of the Contactual OnDemand Contact Center.

Contactual OnDemand Contact Center

  • Interactive Voice Response (IVR) – menu prompts customers to direct them to the appropriate agent.
  • Real-time Monitoring – allows managers to monitor agents to ensure that they are providing the best customer service.
  • FAQ Knowledgebase – allows customers to answer their own questions, thereby saving agents time.
  • CRM Integration – third party integration allows companies to use the best customer relationship management tools possible so customer satisfaction increases.

Standout Features

  • Contactual’s services are very reliable, with over 99.99 % up time.
  • Has third party integration capabilities, with CRM solutions such as NetSuite and
  • Won Best Integrated Solution Award from NetSuite, among many other awards.
  • Contactual offers fast deployment, as it only takes one week.

Contactual’s call center is delivered in the cloud, as software-as-a-service (SaaS).  No hardware or software is required.

Happy Customers
Hawaii Direct, Cycle Geat, Spirit Incentives, iPass, Direct Interactions, MCM Services Group

Users can work with contact center experts to get the answers that they need quickly.  Users can call, email or chat with customer service representatives.

Bottom Line

Contactual’s service is reliable and cost effective.  Their modern solution is delivered in the cloud so there are never any maintenance or hardware problems.  The contact center’s user face is award winning, so it is easy to use.  It only takes hours to completely instruct agents on how to use the solution, so deployment is fast and easy.