Envision Call Center Review

Company: Envision
Website: http://www.envision.com

Envision is a call center solutions provider.  Envision’s call center software will improve customer service and increase sales.  Their award winning solutions help businesses increase performance and empower agents to ensure that the best service possible is delivered.  Envision is committed to superior customer service and call center efficiency.

Envision Key Features

Envision’s call center products will empower agents and make customers happy.  They have a number of features that will reduce costs, minimize hardware costs and requirements and lower maintenance costs.  Below is a list of the key features of Envision’s Performance Suite.

Envision Performance Suite

* Common Agent Portal – agents can access a portal that includes training, coaching and scheduling information all in one place.
* Integrated Reporting – offers web-based reporting software.
* Right-time Coaching – coaching content and other information can be sent to agents exactly when they need it.
* Single Agent Schedule – single schedule is provided to agents for monitoring and workforce management purposes.

Standout Features

* On average, Envision’s solutions reduce cost per call by 22%, decrease mishandled calls by 93% and increase QA score by 33%.
* Envision has won many awards, including the 2010 “Hot Vendor” Award by Ventana Research.
* Envision is a pioneer in improving contact center performance through workforce optimization.
* Envision has many alliances with companies like Avaya, Cisco Systems and more to ensure that their technology is always state of the art.


The Envision Performance Suite is delivered in a web based platform, named Envision Centricity.  Included is an integrated set of management tools.  Envision also offers VoIP based call center software.

Happy Customers
Borders Group, Inc., Cellular South, Alaska Air Group, Wachovia Corporation, GmbH

Envision has two support plan options.  Enhanced support is a plan that includes a two day site visit by an Envision representative, unlimited access to support professionals via email or Internet and access to Customer Central.  The Enhanced Plus support includes everything listed above and 24×7 support anywhere in the world.  Without a plan, users can contact representatives by Internet web form or phone.

Bottom Line
Envision is an innovative and growing company that will meet your business needs.  Business costs will be reduced and your company will be able to handle more inbound calls.  Envision is committed to increasing efficiency and superior service so your business will be satisfied.