FrontRange Voice Review

Company: FrontRange Software
Call Center Product: FrontRange Voice

FrontRange Software, Inc., is a sales, marketing and customer service software solutions provider.  FrontRange primarily serves small to medium sized businesses, although their call center solutions can be used for companies of any size.  FrontRange is well known for the company Goldmine CRM software product.  FrontRange develops many customer relationship management (CRM) and call center solutions that are affordable and intuitive.

FrontRange Voice Key Features
FrontRange solutions have a wide variety of unique and innovative features.  These includ VoIP softswitch, campaign management, IVR, ACD, self management, reporting and conversation recording tools.  There is also a web-based application builder, so businesses can build applications to meet their specific needs.  Below is a detailed list of the key features of FrontRange Voice.

FrontRange Voice
* Screen Pops – customer information will automatically pop into screen of computer when a call is being             received.
* Telemarketing Calling Scripts – automated sctipt pops help agents improve outbound sales campaign                     performance.
* Click to Dial – click to dial out of contact records and keep records of call activity in the customer’s file.
* Unified Voice Messaging – voicemail messages can be sent as email attachments or as tasks.

Standout Features
* Call center solutions combine phone system and CRM system.
* Their solutions can be deployed quickly, as configuration is fast.
* Goldmine software has won a number of awards.
* Web management is completely web based so third party support is not needed.

FrontRange’s applications are voice over IP based.  The solutions integrate with GoldMine CRM applications.

Happy Customers
Virgin Money, Coca Cola Bottlers, Auburn University,, Chicago White Socks Fan Club

FrontRange offers extensive support.  Their website has a training section with a variety of web based or in person training options.  Users can also contact FrontRange representatives by phone or email.

Bottom Line
FrontRange call center solutions will increase sales and return on investment (ROI).  Their integrated solutions are reliable and cost-effective.  They have a wide range of innovative features that will help your company improve customer service. FrontRange even offers a free trial so your business can see if their solution works for you.