Interactive Intelligence Call Center Review

Company: Interactive Intelligence

Interactive Intelligence is a unified IP business communications solutions provider.  Their all-in-one software suite is scalable and offers a wide range of comprehensive applications and innovative features. Interactive Intelligence’s solutions are ideal for mid to large sized enterprise businesses.  They specialize in certain industries, including finance, insurance and outsourced services.

Key Features
Interactive Intelligence has all-in-one solutions that will increase collaboration and customer satisfaction.  The solutions are secure and have a wide range of advanced features including screen recording, multi-site routing, outbound campaign management, advanced voice encryption and more.  Below is a list of the call center’s core features.

Customer Interaction Center

  • Interactive Voice Response (IVR) – directs customers to a menu to direct them to the appropriate agent.
  • Workforce Management – empower and increase workforce productivity.
  • Predictive Dialing – makes outbound calling faster and more efficient by automatically dialing customers and avoiding blocked or canceled numbers.
  • Speech Recognition – recognizes voice with encryption, thereby increasing security.

Standout Features

  • Interactive Intelligence has been recognized by a number of analyst firms, including “Technology Company of the Year, Contact Centers, North America” by Frost & Sullivan in 2010.
  • Interactive Intelligence has some top name customers, including Microsoft and Sony.
  • They are one of the top 500 global software and service suppliers, as named by Software Magazine.
  • They have over 3,500 customers worldwide.

Interactive Intelligence’s call center software is available as both an on premise solution and as a hosted service.

Happy Customers
Sony, Volvo, US Airways, Walgreens, Citrix Online Division, Microsoft, Motorola, Kohl’s Department Stores

Interactive Intelligence agents are available by phone, email, fax and web callback during normal business hours.

Bottom Line
Interactive Intelligence offers complete solutions at a low cost.  Both customers and employees will be pleased with the change in their business processes because of their call center.  Expand your enterprise and strengthen your mobile workforce with Interactive Intelligence.