Monet Software Call Center Review

Company Name: Monet Software

Monet Software offers call center and scheduling solutions that are affordable and highly functional.  Monet helps companies improve service levels, reduce agent turnover and lower overall costs.  Monet’s solution is feature rich, easy and fast.  Monet is a global company and serves businesses in all types of industries.  Their solutions are delivered in the cloud.

Monet Software Key Features
Monet’s easy to use and affordable call center software solution has a number of features.  These features include ACD integration, intra-day management, real-time adherence, reporting, scheduling and more.  Below is  a list of the key features of Monet’s call center solution.

Monet WFM Live
• Performance Analysis – manage costs and service levels with Monet’s comprehensive reports.
• Exception Planning – exception calendar simplifies scheduling.
• Workforce Management – manage agents and the workforce faster and easier.
• Forecasting – calculate forecasts for future call volume or agent requirements.

Standout Features
• Monet’s solutions can integrate with third party solutions.
• Monet’s products are delivered as SaaS, so minimal Internet Technology maintenance is required.
• Users can access Monet’s call center software anywhere with an internet connection.
• Monet does not require an up front investment cost.

Deployment is fast and easy, as users can get set up within 30 days.  Monet’s technology is secure and cloud-based, so minimal IT management is needed.  Their solutions are scalable and low-risk.  They are delivered as software-as-a-service (SaaS).

Happy customers
Arise, Caleris, Intel, Interactions, Transactel, Pitney Bowes, NexLinx, Life Line Screening

Users can contact Monet Software support representatives by phone, web form, email or fax.  Support services are included in the user subscription at no extra cost.

Bottom Line
Monet Software offers inexpensive and reliable call center services.  Their solutions have a wide range of features that will help increase operational efficiencies, customer service and more.  Monet specializes in workforce management, so companies know they can rely on their software.  Best of all, Monet’s solutions are scalable, affordable and low risk as users can cancel if they are not satisfied.