VoiceNet Call Center Review

Product Name: VoiceNet

VoiceNet is a product of Interactive Softworks, Inc.  Interactive Softworks is a contact center technology provider.  Their focus is to help businesses better interact and engage their customers, thereby increasing customer satisfaction and retention.  This global company helps businesses of all kinds.

VoiceNet Key Features
VoiceNet’s call center has a wide range of innovative features.  These features include preview calling, outbound call management, computer telephony integration, call recording, call monitoring, workforce management and more.  Below is a comprehensive list of the key features of VoiceNet’s call center solution.

VoiceNet Contact Center Suite
• Agent Scripting – control what agents see on their screen, such as customer information.
• All-in-one Predictive Dialer – predictive and automated dialer make outbound calling faster.
• Reporting – reports help managers identify and fix problems.
• Interactive Voice Response (IVR) – automated self-service for inbound callers.

Standout Features
• VoiceNet has won several awards, including Contact Center World’s Best in Class Customer Service Award.
• Interactive Softworks and VoiceNet have many partners and affiliations, including ATA, Dialogic and SOCAP.
• The VoiceNet license is all-inclusive and offered at one low price.
• Customer Interaction Solutions awarded VoiceNet the 2008 Product of the Year Award.

VoiceNet’s technology does not require a strong reliance on IT help.  VoiceNet boasts of a 99.99% uptime rate.  VoiceNet also offers an integration framework.  VoiceNet installation is fast and easy.

Happy Customers
VisionQuest, OneTouch, Certegy

VoiceNet offers an interactive help desk for its clients, which includes articles, version updates, samples and more.  Users can also contact support representatives by fax, phone, mail or email.

Bottom Line
VoiceNet’s award winning technology has helped a number of businesses maximize their ROI, minimize opportunity costs and improve agent productivity.  Let your business grow and take off with VoiceNet’s modern and innovative call center solutions.  Their solutions help businesses manage the workforce, campaigns and more.  Request a demo on VoiceNet’s website to see if their software is right for your business.