Archive for the ‘Call Center Solutions’ Category

Paying for Customer Satisfaction: Self Service Underfunded?


Epic Marketplace Partners with RingRevenue to Enable Phone Campaigns


VoltDelta OnDemand Integrates RightNow CX into Delta-On Call


Infratel Launches Cloud Calling/Voice Solution for SMB


Customer Interaction Solutions Magazine Awards Five9 Virtual Call Center 2011 CRM Excellence Award


VirtualLogger Releases AddedVision Screen Capture and Analytics Add-On


Hosted Contact Centers for Small Business: A Better Way to Beat the Big Guys


Call Center Certification for Federal Agencies


Web Self Service: Improving Customer Service?


Exploring Virtual Desktop Infrastructure: Greater Manageability and Lower Costs