Hosted Contact Center from Contactual Proves Popular Among Enterprise Departments, Provides Unmatched Reliability, Scalability

SAN CARLOS, CA (September 30, 2009) –

Contactual, the leading global provider of hosted contact center software, today announced it is providing hosted contact centers for over 40 large enterprise customers around the world. Contactual has proven itself in enterprise departmental environments including IT help desks, travel desks and HR services.

Contactual pioneered the use of hosted contact center solutions that eliminates the need for call center infrastructure or agents to be physically located on-site. Using hosted contact center software has traditionally been popular with small to midsized companies, and now is being adopted by Fortune 500 firms.

Enterprises have increasingly come to the conclusion that contact center software as a service (SaaS) offers a number of important business benefits, and are interested in testing hosted systems in a departmental setting,” said Michael DeSalles, Strategic Analyst for Frost & Sullivan’s North America Information and Communication Technologies Practice. “Contactual’s OnDemand Contact Center software is appealing to this audience because it provides the scalability enterprises are looking for from a hosted provider along with the reliability they expect.”

Once again Contactual is leading the market in reliability. First, with its fully redundant network hosted in state-of-the-art data centers around the world. Second, with its proprietary patent pending clustering technology – Advanced Virtual Tenant Architecture SM (AVTA). AVTA provides high availability and allows the company to conduct maintenance and software upgrades without customer downtime.

“The reliability we offer is unique in the hosted contact center space, but is an absolute necessity for enterprises looking to add any new application,” said Matt Krichbaum, vice president of operations for Contactual. “We’ve passed security assessments by some of the most demanding Fortune 500 companies and are providing a system that these enterprises can confidently offer their departments, allowing them to take advantage of the customer care innovations that are only possible with a hosted system, such as integrated support of chat and email-based service, virtual contact centers, and much more.”

Contactual’s rapid deployment and flexible implementation provides enterprises with the ability to address shifts in business strategy and demand without the delays associated with on premise call centers. Contactual’s innovative hosted solution can quickly scale to meet dramatic increases in volume around events like a new operating system roll out for the IT department, a company-wide sales meeting for the travel desk or open enrollment for the HR department. Contactual can initiate a new contact center in two days, and supports in-house, remote, mobile or home-based agents.
About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com/en/AboutUs/News/Awards.

Source: Contactual