Contactual Continues Global Expansion with New European Partnership
Leader in Hosted Contact Centers Partners with European Telecom Provider HTSE to Dramatically Expand European Distribution Capabilities
SAN CARLOS, CA (November 05, 2009) –
Contactual (www.contactual.com), the leading global provider of hosted contact center software, today announced it has entered into a reseller partnership with HTSE, a Holland-based European telephony and contact center application provider, to extend and reinforce Contactual’s leadership position in Europe. Building upon Contactual’s global data center expansion efforts — with locations in the UK, North America, Japan and Australia — this partnership serves the rapidly growing adoption of its OnDemand Contact Center by businesses that operate in the European market.
Contactual’s partnership with HTSE leverages HTSE’s wide network and established customer base to increase the distribution of its hosted contact center solution. Businesses equipped with HTSE’s i-ComPlatform(TM) telephony services can deploy Contactual’s OnDemand Contact Center to enhance their customer service, telesales and helpdesk functions without incurring any additional capital expenditure. HTSE provides telephony services in every European country, which enables Contactual to accelerate their strategic growth plans throughout this region.
“As a leading provider of hosted contact center solutions, Contactual has built its reputation on providing the industry’s most flexible, reliable and scalable customer interaction platform,” said Mansour Salame, CEO and chairman of Contactual. “Europe has become a key growth area for the company and Contactual is committed to equipping European businesses with the exact same award winning solutions we provide in the U.S., Canada, Australia and Japan.”
Contactual’s OnDemand Contact Center provides an alternative to the traditional
approach of purchasing on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee, without specialized hardware or software implementation or burdensome maintenance requirements.
“After evaluating a number of hosted contact center providers, we identified Contactual as a perfect fit to complement our i-ComPlatform suite of products,” said Ron Berg, founder and CEO, HTSE. “Contactual offers the most robust and fast-to-deploy contact center software solution, and their UK data center presence ensures the highest level of call quality throughout Europe.”
“Today’s businesses demand a solution that offers rapid deployment and flexible implementation to accommodate the ever-changing adjustments in business strategy and agent demand,” said Philip Harman, director of EMEA Operations for Contactual. “Organizations throughout Europe will now have the opportunity to experience our OnDemand Contact Center software and provide elevated levels of service to their customers.”
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com