Right sized solutions for small contact centers is a noted differentiator

SAN CARLOS, CA (October 14, 2009) –

Contactual, the leading global provider of hosted contact center software, today announced that DMG Consulting named its OnDemand Contact Center as one of the leading hosted contact center solutions, and the only vendor offering a solution specifically tailored for the underserved small business market.

“Hosted contact center infrastructure solutions are quickly gaining ground in enterprises of all sizes,” said Donna Fluss, President, DMG Consulting LLC. “The recession is shifting investment from premise-based to hosted contact centers and solutions geared for smaller organizations are an important component of this growth.” Fluss adds that “Many early adopters are not classic risk takers; they are enterprises of various sizes that want to do business differently.”

According to the report, the hosted contact center market benefits from current economic trends and is gaining ground versus on-premise technology. The report cites quick deployments, rapid and quantifiable returns on investment, and a reduced maintenance burden among the many reasons hosted contact center solutions are outpacing other technologies.

“Contactual created the first software as a service (SaaS) contact center, and designed it specifically to meet the needs of small businesses who could not afford to purchase, implement and maintain an on-premise solution,” said Mansour Salame, Contactual founder and CEO. “More recently, we have been adopted by many Global 1000 customers that were looking for the flexibility and advanced features only a hosted system can provide. Contactual has become the brand of choice for companies looking to improve their customer interactions.”

Contactual’s JumpStart implementation and training methodology, intuitive user interface, and flexible integration philosophy are reasons to choose its OnDemand Contact Center. JumpStart is the fastest and easiest way for companies to deploy a contact center.

Contactual’s OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premise technology and hiring a team to implement and maintain it. The Contactual solution allows companies to immediately implement a contact center for a low subscription fee, without hardware or software implementation or maintenance requirements.
About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com/en/AboutUs/News/Awards.

Source: Contactual