N/A (October 15, 2009) – Telax Hosted Call Center today announced the release of a free screen-pop for any edition of Salesforce.com.

The Telax screen-pop for Salesforce.com can save an average of twenty seconds per call by delivering real-time customer data to agents just before the call arrives. The free screen pop for salesforce.com can be enabled using information automatically collected by the IVR, the caller ID information or information inputted by the caller, like a helpdesk ticket number, for instance.

Until now, the screen-pop feature for Salesforce.com had only been provided by vendors for the two premium editions of Salesforce.com: Enterprise and Unlimited and required the installation of CTI connector software. The feature also required the Salesforce.com API. Telax has now enabled the screen-pop for free, with no additional software required, for ANY edition of Salesforce.com.

To enable your Telax Hosted Call Center with free screen pop for any edition of Salesforce.com please contact your account manager or request a free demo now.

Source: Telax