Five9 Call Center Review

Company: Five9


Five9 is one of the leading virtual call center software providers. Five9 serves businesses of all sizes, from small startup companies to international enterprises, in a variety of industries, such as financial services and telemarketing.  Five9 is a rapidly growing company and is known as a pioneer in IP-based hosted call center solutions.  The company serves thousands of customers across five continents. Five9’s primary call center solution is the Virtual Call Center Suite.

Key Features

Five9’s call center software offers a wide range of capabilities, including an auto dialer, data import features, web integration APIs, voice recording and real time reporting.  These interactive features help businesses of any size grow, increase customer satisfaction and become successful.  Below is a detailed list of the Virtual Call Center Suite’s core features.

Virtual Call Center Suite

  • Predictive Dialer – will increase productivity by allowing agents to automate outbound calls.
  • Interactive Voice Response (IVR)– customers are guided to the appropriate agent through preset menus and prompts, saving agents time.
  • Voice Recording – all calls are recorded allowing agents to review them and offer the best and most consistent service.
  • Campaign and list management – helps set parameters and priorities for outbound campaigns.

Standout Features

  • Listed in Inc. Magazine’s “America’s Top 500 Fastest-Growing Private Companies.”
  • Five9 is a pioneer in SaaS (software-as-a-service), hosted virtual call center solutions.
  • Five9 offers different pricing options, including on-demand and annual contracts, so businesses can use Five9 as it applies to their business needs.
  • Five9 has won a number of awards, but most recently the 2010 Speech Technology Excellence Award from Customer Interactions Solutions Magazine.


Five9’s call center is offered as a software-as-a-service (SaaS).  The call center is entirely cloud-based.  The latest version of the Call Center Suite is 7.3.

Happy Customers

FirstFunds, Channel Blend, Bitstop Network Services, Debt Procurement, ALVA Pacific


Five9 representatives provide 24-7 customer support.  They are available by phone, toll free.  Users can also access multimedia files to learn more about Five9’s software and how businesses can use it to improve their call center operations.

Bottom Line

Five9 offers a reliable virtual call center solution that is just what your business needs to grow.  Five9 ensures flexibility, a reduction in operational costs and an overall increase in customer satisfaction.  Also, Five9 is affordable no matter how small or big your company is because they offer different pricing options, such as pay as you go.

Related Content

1. Top 10 Call Center Report – Featuring Five9
2. Revolutionizing the Customer Experience: How 3 Contact Centers Were Empowered to Succeed
3. Five9 and the Rise of the Hosted Contact Center