N/A (April 07, 2009) – As required by the USAF – Telax Hosted Call Center is beginning the Joint Interoperability Test Command certification process. Upon successful completion of testing Telax Hosted Call Center will be placed on the DoD’s Unified Capabilities Approved Product List and will be certified for use within the Defense Switched Network. […]
Call Center Software News
Five9 On-Demand Call Center Software Singled Out for Helping Clients Improve CRM PLEASANTON, Calif. (April 07, 2009) – Five9, Inc. announced today that Technology Marketing Corporation (TMC)’s, www.tmcnet.com, Customer Interaction Solutions
Patented Method Improves Contact Center Management by Increasing Contact Throughput and Service Level Agreements without Increasing Resources SAN CARLOS, CA (March 31, 2009) – Contactual, the leader in on-demand contact center software for customer facing organizations looking to improve customer loyalty while reducing costs, today announced that the U.S. Patent and Trademark Office has awarded […]
Seton Hall Sports Polling Center Funded by the Sharkey Institute Uses Five9 to Increase Response Rates by 200% in Cost-Effective Public Opinion Polls PLEASANTON, Calif. (March 23, 2009) – Five9, the leader in on-demand call center software announced today the dramatic results achieved by Seton Hall University by using the Five9 Virtual Call Center Suite […]
Integration Enables Companies to Turn Sales, Marketing, and Customer Support Departments into Call Centers, Resulting in More Sales and Lower Costs PLEASANTON, Calif. (March 19, 2009) – Five9, a leading provider of on-demand call center software, announced today that it has extended NetSuite’s integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce suite […]
Krichbaum Brings Proven History in Operations for Telecom and IP Providers, Technology Expertise, and Experience with Companies Scaling to Meet Demand SAN CARLOS, CA (March 12, 2009) – Contactual, the leader in on-demand contact center software for customer facing organizations looking to improve customer loyalty while reducing costs, announces the appointment of Matt Krichbaum to […]
Telax is excited to be selected by NRCAN as a part of their ITSM initiatives. Telax has been awarded four of the last five call center RFPs published on the government e-tendering service MERX. N/A (March 01, 2009) – The Shared Services Office (SSO) of Natural Resources Canada (NRCan) has embarked on an Information Technology […]
Re-engineered platform and a redesigned agent interface delivers enhanced functionality, increased performance, and rapid time-to-value SAN CARLOS, CA (February 23, 2009) – Contactual, the leader in on-demand call center software for customer facing organizations looking to improve customer loyalty while reducing costs, today announced the availability of Contactual OnDemand Contact Center Version 6. The latest […]
Two leading forces in on-demand software announce completed integration to power B2C sales forces PLEASANTON, Calif. (February 23, 2009) – Sales professionals have been quickly adopting the latest on-demand software solutions to improve their sales effectiveness. Five9, the leader in on-demand call center software, and Leads360, the leader in on-demand sales lead management software, formally […]
Trained Beauty Advisors Consult with Customers via Live Chat, Converting 25 Percent of Chat Sessions into Sales Bozeman, Mont. (February 18, 2009) – drugstore.com, the leading online retailer of health, beauty, vision and pharmacy products, is using RightNow Technologies (NASDAQ: RNOW) on demand customer relationship management (CRM) solutions to deliver exceptional customer experiences, while reducing […]