David Chen joins Contactual as Vice President of Finance and Administration

Contactual, the leading global provider of on-demand contact center solutions, today announced that David Chen has joined the company to serve as Vice President of Finance and Administration. Mr. Chen has built his distinguished career as one of the leading financial executives in Silicon Valley. SAN CARLOS, CA (October 18, 2007) – Contactual, the leading […]

 

Contactual Announces Alliance with Probridge in Japan

ontactual, the leading global provider of on-demand contact center solutions, today announced that David Chen has joined the company to serve as Vice President of Finance and Administration. Mr. Chen has built his distinguished career as one of the leading financial executives in Silicon Valley. SAN CARLOS, CA (October 08, 2007) – Contactual, the leading […]

 

Contactual Announces Interoperability with Sylantro Synergy Multiplay Application Feature Server

Contactual and Sylantro to Provide OnDemand Contact Center on the Sylantro Platform SAN CARLOS, CA (September 13, 2007) – Contactual, the leading global provider of OnDemand Contact Centers and Sylantro Systems, the leading Multiplay Application Feature Server, today announced their commitment to support the interoperability of their combined products, as well as Contactual’s Silver Level […]

 

8×8 Introduces Packet8 Office Call Center Solutions for SMBs

Fully-integrated hosted service offers iPBX, dial tone and multimedia contact center functionality SAN CARLOS, CA (July 31, 2007) – 8×8, Inc. (Nasdaq: EGHT), provider of Packet8 (www.packet8.net) residential, business and video Voice over Internet Protocol (VoIP) phone services, today expanded the market for its Packet8 Virtual Office hosted iPBX phone service with the introduction of […]

 

RightNow Enables GameFly to Optimize Customer Retention With Effective, Efficient Multi-Channel Service

Video Game Rental Leader Quickly Achieves Consistent, High-Quality Experience Across Phone, Email, and Web Self-Service Channels Bozeman, Mont (January 19, 2006) – RightNow

 

RightNow Leads Adoption of On Demand CRM By Enterprise Customers

Enterprise-Class Functionality, Mission-Critical Hosting Infrastructure, and Results-Focused Engagement Model Attract Upmarket Buyers Bozeman, Mont (January 16, 2006) – With more than 50 percent of its business over the past two years coming from companies with more than $1 billion in revenue, federal agencies, and large universities, RightNow

 

RightNow Wins Sixth Straight Product of the Year Award from Customer Inter@ction Solutions Magazine

Industry’s Most Complete On Demand CRM Solution Honored for Outstanding Innovation and Value Bozeman, Mont (January 03, 2006) – RightNow® Technologies (NASDAQ: RNOW) today announced that RightNow CRM(TM) 7.5 has been honored with Customer Inter@ction Solutions’ 2005 Product of the Year award. This is the sixth consecutive year that RightNow has won the magazine’s Product […]