inContact Announces Corrected

SALT LAKE CITY (August 06, 2010) – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based contact center software and agent optimization tools, announced today a Toll-free replay number: 1-877-870-5176International replay number: +1-858-384-5517Replay PIN Number: 11521 An audio file of the call will be available after August 9, 2010 on the inContact Investor Relations website […]


RightNow Receives “Shortlist” Recommendation in Ovum’s CRM for Higher Education Industry Solutions Guide

RightNow CX Earns Top Scores for Exceptional Multi-Channel Communication Capabilities, State of the Art Workflow Functionality, and Easy Deployment of Cloud-Based Solutions BOZEMAN, Mont. (August 04, 2010) – RightNow (NASDAQ:RNOW) announced today that Ovum recommends RightNow CX, the customer experience suite, be placed on any higher education institution’s shortlist for customer relationship management (CRM) technology […]


RightNow and Speaking at CRM Evolution and SpeechTEK August 2-4, 2010

BOZEMAN, Mont. (July 29, 2010) – Cloud-based customer experience solutions provider RightNow® (NASDAQ: RNOW) today announced speaking sessions at CRM Magazine’s CRM Evolution 2010 and Speech Technology Magazine’s SpeechTEK 2010, which are co-located at the New York Marriott Marquis, August 2-4, 2010. Notably, Greg Gianforte, CEO and founder of RightNow, will participate in the CRM […]


RightNow Reports Second Quarter 2010 Financial Results

Company reports recurring revenue growth of 27% BOZEMAN, Mont. (July 28, 2010) – RightNow (NASDAQ:RNOW) today announced results for the second quarter ended June 30, 2010. Second quarter financial highlights included: Total revenue increased 20% year-over-year, driven by continued recurring revenue growth Recurring revenue increased to $34.7 million, an increase of 27% year-over-year 11 transactions […]


Interactive Intelligence Reports 2010 Second Quarter Operating Results

Revenues Increase 18 Percent; GAAP Operating Income up 56 Percent INDIANAPOLIS (July 26, 2010) – Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three and six months ended June 30, 2010. The company reported revenues of $38.8 million, an increase of 18 percent over […]


inContact Sets Second Quarter 2010 Conference Call

SALT LAKE CITY (July 26, 2010) – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, August 5, 2010, at 4:30 p.m. Eastern Time to discuss results for the second quarter 2010. Financial results will be issued in a press release […]


RightNow Appoints Brian Curran to Vice President of Web Solutions

Former Best Buy Executive to Lead Center of Excellence for the RightNow Web Experience BOZEMAN, Mont. (July 22, 2010) – RightNow® (NASDAQ: RNOW) today announced the appointment of Brian Curran to vice president, web solutions. Curran is responsible for ensuring that RightNow clients receive the greatest possible value from the RightNow Web Experience solution. In […]


Leading Customer Service Experts to Speak at Fifth Annual inContact User Conference

Bruce Temkin and Chip Bell to Keynote Four Days of Training, Breakouts and Networking SALT LAKE CITY (July 21, 2010) – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, announces its fifth annual inContact User Conference (ICUC) to be held in Salt Lake City September 20-23. ICUC […]


H1N1 Business Issues Raised by Mercer LLC Report Easily Solved by Cloud Computing, Proposes Software Firm Telax Hosted Call Center

A report recently released by Mercer LLC found that businesses surveyed struggled significantly with a number of H1N1-related issues in 2009. Taras Kapanaiko, VP Operations of Toronto-based software firm Telax Hosted Call Center, confirms that in 2010, businesses should look to cloud computing to pr TORONTO (December 31, 2009) – A survey report released late […]


Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Vialinx Dramatically Increases Sales Productivity and Revenue After Deploying Virtual Call Center Software from Five9 PLEASANTON, Calif. (December 15, 2009) – Five9 Inc., the leader in on-demand call center software, announced today that Vialinx, a provider of outsourced call center solutions based in San Jos