N/A (October 15, 2009) – Telax Hosted Call Center today announced the release of a free screen-pop for any edition of Salesforce.com. The Telax screen-pop for Salesforce.com can save an average of twenty seconds per call by delivering real-time customer data to agents just before the call arrives. The free screen pop for salesforce.com can […]
Call Center Software News
Cloud Computing Company Recognized for Exemplary Workplace Practices SANTA CLARA, Calif. (October 14, 2009) – The current recession – considered one of the worst since the Great Depression in the 1930s – is proving to be a “game changer” for organizations in all sectors of the economy. A study conducted by the Families and Work […]
Right sized solutions for small contact centers is a noted differentiator SAN CARLOS, CA (October 14, 2009) – Contactual, the leading global provider of hosted contact center software, today announced that DMG Consulting named its OnDemand Contact Center as one of the leading hosted contact center solutions, and the only vendor offering a solution specifically […]
Five9 Virtual Call Center Suite Release 7.3 improves business processes in Sales and Marketing, Customer Service and Support, Finance and Collections through integrations with leading on-demand CRM vendors Salesforce.com, NetSuite, RightNow and Leads360 PLEASANTON, Calif. (October 05, 2009) – Five9 Inc., the leader in on-demand call center software, announced General Availability (GA) of Release 7.3 […]
Five9 Cloud Computing Platform enables software vendors, system integrators and third party developers to extend their solutions to the call center market and deliver integrated solutions for vertical call center market segments PLEASANTON, Calif. (October 05, 2009) – Five9, Inc., announced today an industry-first Cloud Computing Platform for Call Centers that enables building native software […]
Hosted Contact Center from Contactual Proves Popular Among Enterprise Departments, Provides Unmatched Reliability, Scalability SAN CARLOS, CA (September 30, 2009) – Contactual, the leading global provider of hosted contact center software, today announced it is providing hosted contact centers for over 40 large enterprise customers around the world. Contactual has proven itself in enterprise departmental […]
N/A (September 29, 2009) – The latest version of Telax’s industry-leading Call Center Agent software is now available in both French and Spanish. The application, praised by customers for its intuitiveness and continually evolving functionality, is currently used in three continents by tens of thousands of users. “This is truly a global product,” explained Telax […]
New API Creates Efficient Way for Customers, Developers and BPOs to Integrate with LiveWork Smartsheet and CrowdFlower First to Integrate with LiveWork Service SANTA CLARA, Calif. (September 16, 2009) – LiveWork, a cloudsourcing service from LiveOps, today announced the availability of LiveWork API at developer.livework.com. The LiveWork API enables companies to easily integrate their existing […]
Combination of leading on-demand vendors for call center and CRM offers market-leading pre-integrated solutions for selling, marketing or supporting customers by telephone PLEASANTON, Calif. (September 15, 2009) – Five9, Inc., the leader in on-demand call center software announced today that Salesforce.com has certified the new version of the Five9 Virtual Call Center Suite for listing […]
Fifth Graders from Sunnyvale, California Learn the Mechanics of Creating, Funding and Operating a Business SANTA CLARA, Calif. (September 10, 2009) – LiveOps, in cooperation with The BizWorld Foundation, is hosting its first Camp BizWorld event for elementary school children from Sunnyvale’s Bishop Elementary School. Over the course of two days, the students will learn […]